Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Investors in People National Awards 2021 - NEW

UK Employer of the Year Platinum Section

Winner November 2021

Caring UK National Awards 2021 - NEW

Best Care Home in Wales and the Midlands – Finalist

Winner Announced December 2021

Caring UK National Awards 2021 - NEW

Care Employer of the Year – Finalist

Winner Announced December 2021

Investors in People Awards - NEW

Platinum Standard 2021

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Care Accolades 2020 - NEW

Best Employer of Under 50 Staff

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Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investors in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Accolades Awards 2020

Ruth C – London (Niece of Resident)

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

PB – Ludlow

"Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social outings. He loved everything about it and the staff were truly...

Hannah J – Leominster (Granddaughter of Resident)

All the staff are lovely, and everyone seems happy.

LJ – Yarpole

"Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has...

Rosemary E – Culmington (Daughter of Resident)

Hendra House Residential Home is excellent. They have looked after my mother for six and a half years. The home is warm, welcoming and spotlessly clean. The staff who are efficient, professional and work incredibly hard for the benefit of all the residents are always cheerful, informative and helpful. It is a real home away from home. They genuinely care for their...

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

Give us a call