Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Investors in People National Awards 2021 - NEW

UK Employer of the Year Platinum Section

Winner November 2021

Caring UK National Awards 2021 - NEW

Best Care Home in Wales and the Midlands – Finalist

Winner Announced December 2021

Caring UK National Awards 2021 - NEW

Care Employer of the Year – Finalist

Winner Announced December 2021

Investors in People Awards - NEW

Platinum Standard 2021

view report

Care Accolades 2020 - NEW

Best Employer of Under 50 Staff

visit site

Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

view report

Care Accolades 2019

Best Employerof Under 50 Staff

visit site

Care Homes.co.uk

Top 20 Care Homes Awards

visit site

Investors in People Awards

Gold Standard 2017

view report

Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

visit site

Accolades Awards 2020

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

Elaine P Tenbury Wells (Niece of Resident)

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met, and she is very comfortable.

AM – Ludlow

"It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy, and content and I have peace of mind knowing that he is so well cared for."

Marina C Ludlow (Friend of Resident)

I have visited this home since it was opened. Excellent care is given to all patients. When I visit there is always a good welcome with a cup of tea. I have several friends in Hendra House who have the greatest of care. It is a pleasure to come here.

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

Give us a call