Frequently Asked Questions
At Hendra House we recognise that moving in to residential care is a major decision for both the resident and their family. In order to help you make an informed decision we have provided answers to some of the questions we are most frequently asked prior to admission.
At the same time we recognise that everyone is unique and should you have any additional questions please feel free to discuss them with us without obligation.
Life at Hendra House
Who inspects the home?
Can I visit the home and talk to your residents before making my decision?
We would encourage you to do this. Our residents we believe, are our best sales team. You are free to talk to them either in public or in private at your leisure. Because of their experiences we believe they are best placed to help you decide if Hendra House will meet your immediate and future needs.
Do I have to share a room with someone else?
Can my family and friends visit me?
Can I visit my family?
Can I go on holiday?
Can I bring my own furniture?
I am a fussy eater – will this be a problem?
What time do I have to get up, or go to bed?
Making the Right Choice
What are the cost’s?
The only additional cost above those agreed will be for individual items such as a personal telephone line, hairdressing and newspapers.
Will I have to sell my house?
What is a top up?
Do I have to sign a contract?
My Personal Care and Choices
Who will plan my care?
Can I choose my own doctor?
Who’s in charge?
Who will be responsible for my care?
What happens if I need assistance in the night?
What type of food is provided?
What happens if I go in to hospital?
What happens if my dependency levels increase?
What happens if I am not happy with the service?
If for any reason an issue cannot be resolved informally then we have a formal complaints procedure which can be instigated, and should this not resolve an issue residents and relatives are advised to contact the Care Quality Commission Inspectors (CQC) or the Local Ombudsman whose addresses and telephone numbers are identified on each residents contract.
What Happens Next?
What happens if I decide that I want to come to Hendra House?
We will then arrange for the Care Manager to undertake a detailed pre-admission assessment to ensure that we can fully meet all aspects of your care. Then, when a room becomes available we will contact you to agree a convenient date for admission.