Life at Hendra

Our Vision

To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.

In order to fully understand the needs of each resident, we carry out care plan reviews every month and carry out a review with families’ members as appropriate every two months.

Your Suggestions

In addition, residents arrange and hold their own meetings in order to identify ways in which we can improve our service delivery. As a result of resident and family suggestions small but significant changes have been made.

High Quality Care

As such the views and comments of our residents and their families have been invaluable in shaping our strategic plans and helping us develop our facilities and services for the future in alignment with the wishes of our residents.

All of the homes achievements have been achieved by developing a dedicated staff team, who are all committed to delivering high quality care to our residents at all times.

HM – Hereford

"In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her. So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love. I could not have wished for a more peaceful end for her. As an only child, they...

Janet B – Craven Arms (Daughter of Resident)

Our mother has been living at Hendra House for more than 2 1/2 years. From the start, my sister and I have been impressed by the attitude and practice of the staff who have devoted so much careful and thoughtful attention towards our mother's happiness and welfare. We are so pleased that she is living in such a caring and stimulating home. Gradually our mother's...

JM – Bitterley

"Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care."

JB – Ludlow

"One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and when you are recognised direct you to where your own resident is...

SM – Ludlow

"There is a view that care homes for the elderly are dull places where the residents are left to their own devices and their personal needs are not fully met. Hendra House is the complete opposite of this. Modern, clean, comfortable, well trained and responsive staff that deal with residents on an individual basis, providing everything my aged mother needs. They are...

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH