Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated in the Top Ten Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.75% from over 56 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

S R – Ludlow (Daughter of Resident)

Couldn't ask for a better place for my mother to live in.

JP – Ludlow

"I recently moved my mother here, and within one week the change in her is remarkable. She said in her own words that she feels so safe finally from where she was before. The staff have been amazing at settling her in and now she smiles again every day."

VB – Chichester

"The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you...

Hannah J – Leominster (Granddaughter of Resident)

All the staff are lovely, and everyone seems happy.

SP – Clun

"A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home. Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day. My mum immediately settled in."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH