Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated amongst the top Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.56% from over 70 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

PC – Ludlow

"My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done."

Robert E – Culmington (Son-in-law of Resident)

Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. Its residents belong to a very caring and friendly family which exists because of the owners? and...

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

Hannah J – Leominster (Granddaughter of Resident)

All the staff are lovely, and everyone seems happy.

Dr BF – Ludlow

"Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff. Everyone, without exception, is thoughtful, patient and kind. Welcoming to visitors and exceptionally managed for ongoing needs and developments. A real 'home from home', where individuals matter."

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH