Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated amongst the top Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.56% from over 70 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

Robert E – Culmington (Son-in-law of Resident)

Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. Its residents belong to a very caring and friendly family which exists because of the owners? and...

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

LH – Ludlow

"Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them. Staff and management are wonderful, they are caring, kind and...

Sheila C – Lincoln (Sister in Law of Resident)

I have been extremely impressed by the friendliness of the staff. Their thoughtful and caring attitude towards residents and the warm atmosphere at Hendra house. In addition, they are clearly very professional and highly trained. We (the family) are happy and confident that our relative is looked after in the best possible way.

S R Ludlow (Daughter of Resident)

Couldn't ask for a better place for my mother to live in.

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

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