Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated in the Top Ten Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.75% from over 56 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

P – Resident

"Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family."

Resident D

"I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which...

Ruth C – London (Niece of Resident).

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

BD – Hereford

"My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean. The staff are very trained and highly efficient as well as...

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH