Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated amongst the top Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.56% from over 70 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

W – Resident

"I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other."

RC – London

"My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly...

Dr BF – Ludlow

"Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff. Everyone, without exception, is thoughtful, patient and kind. Welcoming to visitors and exceptionally managed for ongoing needs and developments. A real 'home from home', where individuals matter."

A B (Resident)

I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH