Customer

Satisfaction

Our Mission

As a result of being a family owned home both the owners and the management team have daily contact with each resident and are instantly accessible to both residents and their families alike.

We pride ourselves on our attention to detail, with a genuine desire to meet fully the individual needs and wishes of those we serve at all times.

Customer Feedback

Evidence of achieving this aim can be measured by the feedback and recommendations of our residents and families and we are delighted to record that we are currently rated amongst the top Care Homes in the country, this assessment being carried out independently and externally verified with residents and their families giving us an overall rating of 99.56% from over 70 reviews.

Future Aspirations

We encourage residents and relatives to contribute to improvements to the quality of service we deliver and hold regular resident and relative meetings to identify future aspirations and improvements and take on board the views of those who use our service to facilitate changes.

Hannah J – Leominster (Granddaughter of Resident)

All the staff are lovely, and everyone seems happy.

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

EW – Ludlow

"Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is...

PB – Ludlow

"Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social outings. He loved everything about it and the staff were truly...

Marina C Ludlow (Friend of Resident)

I have visited this home since it was opened. Excellent care is given to all patients. When I visit there is always a good welcome with a cup of tea. I have several friends in Hendra House who have the greatest of care. It is a pleasure to come here.

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

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