Equal Opportunities

 

The Homes Equal Opportunities Policy

Our Principles

We are committed to providing equality of opportunity for staff in our employment and residents who receive our services, and will abide by the following principles:

 

N

As an employer we accept the statutory requirements laid down in the Equalities Act 2010.

N

It is unlawful for an employer or employee to discriminate against or to treat an individual differently on the grounds of colour, race, ethnic origin, marital status, nationality, gender, disability, sexuality, religion, belief or age. We will ensure that no one who applies for a job or staff employed by us receives less favourable treatment on any of these grounds.

N

We are committed to the active promotion of equal opportunity in our services, and we recognise that the achievement of equal opportunities will require the participation of all staff and a commitment to this policy.

Service Users

In our services to our residents we will ensure that:

N

All residents are treated as individuals.

N

We recognize and have a positive attitude to the colour, race, ethnic origin, marital status, nationality, gender, disability, sexuality, religion, belief or age of our residents.

N

When planning and delivering care to our residents, our staff will take into account the different and special needs of each resident.

Training

We will as part of our training programme ensure that staff are aware of their responsibilities in promoting and achieving equal opportunities.

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

JM – Bitterley

"Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care."

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

Janet B Craven Arms (Daughter of Resident)

Our mother has been living at Hendra House for more than 2 1/2 years. From the start, my sister and I have been impressed by the attitude and practice of the staff who have devoted so much careful and thoughtful attention towards our mother's happiness and welfare. We are so pleased that she is living in such a caring and stimulating home. Gradually our mother's...

P – Resident

"Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family."

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH