Our Values

 

Hendra House

Everyone at Hendra House is passionate and committed to delivering care of the highest quality. Our recent Investors in People assessment identified that our staff are passionate about their roles and responsibilities, and identified that:
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Our Values Define Us

“Our values do define us. We reflect them every day.”
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What Makes Us Different

“It’s our values that make the difference and set us apart.”
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We Care With Passion

“We all aim to be responsive, to ensure all the residents are safe. and to be effective. We are certainly well led and we all care with a passion.”

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

JM – Bitterley

"Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care."

Shirley W – Surrey (Daughter of Resident)

All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.

SR – Ludlow

"I couldn't ask for a better place for my Mum to live in than this home. If I have any worries, they are dealt with"

W – Resident

"I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH