Our Values

 

Hendra House

As an organisation we are passionate and committed to delivering care of the highest quality. This fact is reinforced in our Corporate Values which are:

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Passionate Leadership where the needs and wishes of our resident?s shape future plans.

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Commitment to treat each resident with Respect and Dignity at all times.

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Delivery of outstanding person-centred care where Individual Choice, Independence and Safety is paramount in all that we do.

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The development of Highly Trained and Dedicated staff teams who are committed to consistently meeting and exceeding the individual needs and wishes of each resident.

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

Shirley W Surrey (Daughter of Resident)

All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.

Ruth C – London (Niece of Resident)

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

SM – Ludlow

"There is a view that care homes for the elderly are dull places where the residents are left to their own devices and their personal needs are not fully met. Hendra House is the complete opposite of this. Modern, clean, comfortable, well trained and responsive staff that deal with residents on an individual basis, providing everything my aged mother needs. They are...

Elaine P Tenbury Wells (Niece of Resident)

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met, and she is very comfortable.

EW – Ludlow

"Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is...

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH