Our Values

 

Hendra House

As an organisation we are passionate and committed to delivering care of the highest quality. This fact is reinforced in our Corporate Values which are:

N

“Passionate Leadership” where the needs and wishes of our resident’s shape future plans.

N

Commitment to treat each resident with “Respect and Dignity” at all times.

N

Delivery of outstanding person-centred care where “Individual Choice, Independence and Safety” is paramount in all that we do.

N

The development of “Highly Trained and Dedicated” staff teams who are committed to consistently meeting and exceeding the individual needs and wishes of each resident.

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

JH – Presteigne

"Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis."

Sheila C – Lincoln (Sister in Law of Resident)

I have been extremely impressed by the friendliness of the staff. Their thoughtful and caring attitude towards residents and the warm atmosphere at Hendra house. In addition, they are clearly very professional and highly trained. We (the family) are happy and confident that our relative is looked after in the best possible way.

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

W – Resident

"I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other."

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH