Our Values

 

Hendra House

As an organisation we are passionate and committed to delivering care of the highest quality. This fact is reinforced in our Corporate Values which are:

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Passionate Leadership where the needs and wishes of our resident?s shape future plans.

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Commitment to treat each resident with Respect and Dignity at all times.

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Delivery of outstanding person-centred care where Individual Choice, Independence and Safety is paramount in all that we do.

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The development of Highly Trained and Dedicated staff teams who are committed to consistently meeting and exceeding the individual needs and wishes of each resident.

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

EW – Ludlow

"Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is...

A B (Resident)

I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.

AM – Ludlow

"It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy, and content and I have peace of mind knowing that he is so well cared for."

Resident D

"I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which...

Andrew W Bromsgrove (Son of Resident)

My mother was a resident at Hendra House for ten years until her death in 2018 at the grand old age of 97. She loved Hendra and thought of it as her 'home', surrounded by her family (staff). She was cared for with love, dignity and compassion. The level of care, high standard of food, hygiene and intense staff training, make it a superb establishment.

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

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