Our Values

 

Hendra House

As an organisation we are passionate and committed to delivering care of the highest quality. This fact is reinforced in our Corporate Values which are:

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“Passionate Leadership” where the needs and wishes of our resident’s shape future plans.

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Commitment to treat each resident with “Respect and Dignity” at all times.

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Delivery of outstanding person-centred care where “Individual Choice, Independence and Safety” is paramount in all that we do.

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The development of “Highly Trained and Dedicated” staff teams who are committed to consistently meeting and exceeding the individual needs and wishes of each resident.

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

Ruth C – London (Niece of Resident).

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

Dr BF – Ludlow

"Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff. Everyone, without exception, is thoughtful, patient and kind. Welcoming to visitors and exceptionally managed for ongoing needs and developments. A real 'home from home', where individuals matter."

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

Robert E – Culmington (Son-in-law of Resident)

Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. Its residents belong to a very caring and friendly family which exists because of the owners’ and...

RC – London

"My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly...

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH