Our Values

 

Hendra House

Everyone at Hendra House is passionate and committed to delivering care of the highest quality. Our recent Investors in People assessment identified that our staff are passionate about their roles and responsibilities, and identified that:

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Our Values Define Us

“Our values do define us. We reflect them every day.”

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What Makes Us Different

“It’s our values that make the difference and set us apart.”

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We Care With Passion

“We all aim to be responsive, to ensure all the residents are safe. and to be effective. We are certainly well led and we all care with a passion.”

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

S R – Ludlow (Daughter of Resident)

Couldn't ask for a better place for my mother to live in.

Sandra E – Shrewsbury (Daughter of Resident)

My father moved into Hendra House in January 2018. Since then he has received excellent care. He has been well cared for and supported despite his advanced years (97 last July) and can be difficult at times.

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

TC – Ludlow

"We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent."

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH