Our Values

 

Hendra House

Everyone at Hendra House is passionate and committed to delivering care of the highest quality. Our recent Investors in People assessment identified that our staff are passionate about their roles and responsibilities, and identified that:

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Our Values Define Us

“Our values do define us. We reflect them every day.”

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What Makes Us Different

“It’s our values that make the difference and set us apart.”

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We Care With Passion

“We all aim to be responsive, to ensure all the residents are safe. and to be effective. We are certainly well led and we all care with a passion.”

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

SP – Clun

"A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home. Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day. My mum immediately settled in."

S R – Ludlow (Daughter of Resident)

Couldn't ask for a better place for my mother to live in.

JH – Presteigne

"Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis."

EW – Ludlow

"Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is...

Dr BF – Ludlow

"Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff. Everyone, without exception, is thoughtful, patient and kind. Welcoming to visitors and exceptionally managed for ongoing needs and developments. A real 'home from home', where individuals matter."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH