Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first “Outstanding Rated” care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investor in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Ruth C – London (Niece of Resident).

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

P – Resident

"Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family."

Resident D

"I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which...

ST – Tenbury

"Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured."

Robert E – Culmington (Son-in-law of Resident)

Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. Its residents belong to a very caring and friendly family which exists because of the owners’ and...

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH