Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Care Quality Commission

Shropshire’s first “Outstanding Rated” care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investor in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Shropshire Business Excellence Awards

Best Apprentice Employer 2017

 

S R – Ludlow (Daughter of Resident)

Couldn't ask for a better place for my mother to live in.

Ruth C – London (Niece of Resident).

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

PB – Ludlow

"Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social outings. He loved everything about it and the staff were truly...

AM – Ludlow

"It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy, and content and I have peace of mind knowing that he is so well cared for."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH