Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Investors in People National Awards 2021 - NEW

UK Employer of the Year Platinum Section

Winner November 2021

Caring UK National Awards 2021 - NEW

Best Care Home in Wales and the Midlands – Finalist

Winner Announced December 2021

Caring UK National Awards 2021 - NEW

Care Employer of the Year – Finalist

Winner Announced December 2021

Investors in People Awards - NEW

Platinum Standard 2021

view report

Care Accolades 2020 - NEW

Best Employer of Under 50 Staff

visit site

Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

view report

Care Accolades 2019

Best Employerof Under 50 Staff

visit site

Care Homes.co.uk

Top 20 Care Homes Awards

visit site

Investors in People Awards

Gold Standard 2017

view report

Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

visit site

Accolades Awards 2020

D – Resident

"I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it."

JB – Ludlow

"One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and when you are recognised direct you to where your own resident is...

Elaine P Tenbury Wells (Niece of Resident)

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met, and she is very comfortable.

LH – Ludlow

"Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them. Staff and management are wonderful, they are caring, kind and...

VB – Chichester

"The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you...

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

Give us a call