Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Care Quality Commission

Shropshire’s first “Outstanding Rated” care home

view report

Care Accolades 2019

Best Employerof Under 50 Staff

visit site

Care Homes.co.uk

Top 20 Care Homes Awards

visit site

Investor in People Awards

Gold Standard 2017

view report

Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

visit site

Shropshire Business Excellence Awards

Best Apprentice Employer 2017

 

Elaine P – Tenbury Wells (Niece of Resident)

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met, and she is very comfortable.

Marina C – Ludlow (Friend of Resident)

I have visited this home since it was opened. Excellent care is given to all patients. When I visit there is always a good welcome with a cup of tea. I have several friends in Hendra House who have the greatest of care. It is a pleasure to come here.

Jonathan W – Hereford (Godson of Resident)

Exceptional caring and professional staff, always willing to support residents, friends and family. The home is clean, and the facilities appear excellent.

ST – Tenbury

"Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured."

RC – London

"My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly...

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH