Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

view report

Care Accolades 2019

Best Employerof Under 50 Staff

visit site

Care Homes.co.uk

Top 20 Care Homes Awards

visit site

Investor in People Awards

Gold Standard 2017

view report

Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

visit site

VB – Chichester

"The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you...

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

D – Resident

"I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it."

HM – Hereford

"In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.?So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.?I could not have wished for a more peaceful end for her.?As an only child, they...

RC – London

"My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly...

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH