Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Investors in People Awards - NEW

Platinum Standard 2021

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Care Accolades 2020 - NEW

Best Employerof Under 50 Staff

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Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investors in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Accolades Awards 2020

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

Jonathan W Hereford (Godson of Resident)

Exceptional caring and professional staff, always willing to support residents, friends and family. The home is clean, and the facilities appear excellent.

JP – Ludlow

"I recently moved my mother here, and within one week the change in her is remarkable.?She said in her own words that she feels so safe finally from where she was before.?The staff have been amazing at settling her in and now she smiles again every day."

Resident D

"I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which...

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH