Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Care Quality Commission

Shropshire’s first “Outstanding Rated” care home

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investor in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Shropshire Business Excellence Awards

Best Apprentice Employer 2017

 

PC – Ludlow

"My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done."

Shirley W – Surrey (Daughter of Resident)

All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.

LH – Ludlow

"Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them. Staff and management are wonderful, they are caring, kind and...

LJ – Yarpole

"Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has...

SP – Clun

"A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home. Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day. My mum immediately settled in."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH