Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first “Outstanding Rated” care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investor in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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HM – Hereford

"In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her. So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love. I could not have wished for a more peaceful end for her. As an only child, they...

VB – Chichester

"The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you...

Ruth C – London (Niece of Resident).

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

Marina C – Ludlow (Friend of Resident)

I have visited this home since it was opened. Excellent care is given to all patients. When I visit there is always a good welcome with a cup of tea. I have several friends in Hendra House who have the greatest of care. It is a pleasure to come here.

Sheila C – Lincoln (Sister in Law of Resident)

I have been extremely impressed by the friendliness of the staff. Their thoughtful and caring attitude towards residents and the warm atmosphere at Hendra house. In addition, they are clearly very professional and highly trained. We (the family) are happy and confident that our relative is looked after in the best possible way.

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH