Quality of Service

At Hendra House we are committed to providing the highest level of service to all our residents and their families.

Year on year, and inspection upon inspection we have consistently improved on our external inspection ratings.

Awards

Whilst our such awards are noteworthy and recognise the quality of service delivered we believe that the best way of delivering a quality service is to develop an understanding of the individual needs of each of our residents and their families.

Investors in People National Awards 2021 - NEW

UK Employer of the Year Platinum Section

Winner November 2021

Caring UK National Awards 2021 - NEW

Best Care Home in Wales and the Midlands – Finalist

Winner Announced December 2021

Caring UK National Awards 2021 - NEW

Care Employer of the Year – Finalist

Winner Announced December 2021

Investors in People Awards - NEW

Platinum Standard 2021

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Care Accolades 2020 - NEW

Best Employer of Under 50 Staff

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Caring UK National Awards 2019

Best Care Home in the Country

Caring UK National Awards 2019

Best Care Home in Wales and the Midlands

Caring UK National Awards 2019

Best Employer Commitment to Staff Training and Development

Care Quality Commission

Shropshire’s first Outstanding Rated care home

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Care Accolades 2019

Best Employerof Under 50 Staff

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Care Homes.co.uk

Top 20 Care Homes Awards

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Investors in People Awards

Gold Standard 2017

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Food Standards Agency

Shropshire Council – 5 Star Food Safety Rating

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Accolades Awards 2020

A B (Resident)

I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.

HM – Hereford

"In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.?So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.?I could not have wished for a more peaceful end for her.?As an only child, they...

TC – Ludlow

"We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent."

B K – Cardiff (Son-in-law of Resident)

There's always a warm welcome from the staff and nothing seems too much to ask for. Dad's room is always clean and tidy, and they make sure he has squash and biscuits to drink offering us some too. There's always something going on the day. The room and the staff keep the residents engaged.

D – Resident

"I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it."

Hendra House Residential Home

Outstanding care for older people

01584 873041

info@hendrahouse.co.uk

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH

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