Meet The Team

At Hendra House each member of staff is recognised and valued for the contribution they make to the running of the home. We proudly refer to ourselves as “Team Hendra”, as everyone makes an important and unique contribution to the effectiveness of the home.

All our staff live locally, and we are proud of the fact that we have minimal staff turnover and a waiting list for staff wishing to join us, as a result we have never used agency staff since our formation in 2002.

Our investment in our staff development programmes ensure that we have developed a highly skilled and motivated team, passionate about consistently delivering outstanding person-centred care. Recognition of the effectiveness of “Team Hendra” was nationally recognised when the home was awarded the Investors in People Gold Award in 2017.

In December 2018 Hendra House was voted the UK’s Best Employer in Social Care at the Caring UK National Awards.

Our reputation as a nationally acclaimed employer was further enhanced when the home was selected as the Best Employer in the country who employ 50 or less staff at the 2019 National Care Accolades. This award is even more remarkable when over 83% of the 20,000 plus care establishments in the country were eligible to enter for this award.

In November 2019 the home was voted as Best Employer in the country with a commitment to training and developing its staff at the Caring UK National Awards .

“We work the Hendra way. We aim to be the best and are expected to work to a high standard, making decisions and always looking to improve.”

Vince
Prior to the acquisition of Hendra House by Vince and his wife Gill in 2002, Vince was a Group Operations Manager with a national care company with responsibility for the management of a diverse range of care establishments which included general and EMI nursing care, general and EMI residential care as well as domiciliary care.

Lindsay
The homes Care Manager is Lindsay Giess.
Lindsay joined the company in 2010 and has been employed in the Adult Social Care Sector since 2008.

Lindsay completed the Level 5 End of Life Management Award and is a qualified Moving & Handling Trainer. In addition to her Care Managers role she is the homes “lead” on End of Life Care, Moving & Handling. She is currently completing the Level 5 Care Managers award. In 2010 Lindsay won the Bronze Medal at the World Skills in Care competitions held in London.

Senior Management Team

Angie

Chell

Gemma

Laura

Rose

Rosie

Team Leaders

Leanne

Millie

Alison S

Adele

Alex

Care Staff

Sophie

Claire

Jackie

Jane

Judy

Kae

Sharon

Lorraine

Rosie

Alison P

Bev

Catia

Mel

Michelle

Josh

Hospitality

Lin

Tracy

Janiene

Julie

Housekeeping

Kerry

Emma

Kerri

Sam

LH – Ludlow

"Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them. Staff and management are wonderful, they are caring, kind and...

MV – Craven Arms

"My mother has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone."

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH