Meet The Team

At Hendra House each member of staff is recognised and valued for the contribution they make to the running of the home. We proudly refer to ourselves as “Team Hendra”, as everyone makes an important and unique contribution to the effectiveness of the home.

All our staff live locally, and we are proud of the fact that we have minimal staff turnover and a waiting list for staff wishing to join us, as a result we have never used agency staff since our formation in 2002.

Our investment in our staff development programmes ensure that we have developed a highly skilled and motivated team, passionate about consistently delivering outstanding person-centred care. Recognition of the effectiveness of “Team Hendra” was nationally recognised when the home was awarded the Investors in People Gold Award in 2017.

In December 2018 Hendra House was voted the UK’s Best Employer in Social Care at the Caring UK National Awards.

Our reputation as a nationally acclaimed employer was further enhanced when the home was selected as the Best Employer in the country who employ 50 or less staff at the 2019 National Care Accolades. This award is even more remarkable when over 83% of the 20,000 plus care establishments in the country were eligible to enter for this award.

“We work the Hendra way. We aim to be the best and are expected to work to a high standard, making decisions and always looking to improve.”

Vince
Prior to the acquisition of Hendra House by Vince and his wife Gill in 2002, Vince was a Group Operations Manager with a national care company with responsibility for the management of a diverse range of care establishments which included general and EMI nursing care, general and EMI residential care as well as domiciliary care.

Lindsay
The homes Care Manager is Lindsay Giess.
Lindsay joined the company in 2010 and has been employed in the Adult Social Care Sector since 2008.

Lindsay completed the Level 5 End of Life Management Award and is a qualified Moving & Handling Trainer. In addition to her Care Managers role she is the homes “lead” on End of Life Care, Moving & Handling. She is currently completing the Level 5 Care Managers award. In 2010 Lindsay won the Bronze Medal at the World Skills in Care competitions held in London.

Senior Management Team

Angie

Chell

Gemma

Laura

Rose

Rosie

Team Leader

Abi

Care Staff

Billie

Claire

Jackie

Jane

Judy

Kae

Laurie

Leanne

Lorraine

Millie

Olivia

Paula

Rosie

Steph

Sophie

Hospitality

Bev

Lin

Janene

Julie

Housekeeping

Alison

Carol

Kerry

Tracy

VB – Chichester

"The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you...

TC – Ludlow

"We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent."

Sandra E – Shrewsbury (Daughter of Resident)

My father moved into Hendra House in January 2018. Since then he has received excellent care. He has been well cared for and supported despite his advanced years (97 last July) and can be difficult at times.

JB – Ludlow

"One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and when you are recognised direct you to where your own resident is...

JM – Bitterley

"Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH