Meet The Team

At Hendra House each member of staff is recognised and valued for the contribution they make to the running of the home. We proudly refer to ourselves as “Team Hendra”, as everyone makes an important and unique contribution to the effectiveness of the home.

All our staff live locally, and we are proud of the fact that we have minimal staff turnover and a waiting list for staff wishing to join us, as a result we have never used agency staff since our formation in 2002.

Our investment in our staff development programmes ensure that we have developed a highly skilled and motivated team, passionate about consistently delivering outstanding person-centred care. Recognition of the effectiveness of “Team Hendra” was nationally recognised when the home was awarded the Investors in People Gold Award in 2017.

In December 2018 Hendra House was voted the UK’s Best Employer in Social Care at the Caring UK National Awards.

Our reputation as a nationally acclaimed employer was further enhanced when the home was selected as the Best Employer in the country who employ 50 or less staff at the 2019 National Care Accolades. This award is even more remarkable when over 83% of the 20,000 plus care establishments in the country were eligible to enter for this award.

“We work the Hendra way. We aim to be the best and are expected to work to a high standard, making decisions and always looking to improve.”

Vince
Prior to the acquisition of Hendra House by Vince and his wife Gill in 2002, Vince was a Group Operations Manager with a national care company with responsibility for the management of a diverse range of care establishments which included general and EMI nursing care, general and EMI residential care as well as domiciliary care.

Lindsay
The homes Care Manager is Lindsay Giess.
Lindsay joined the company in 2010 and has been employed in the Adult Social Care Sector since 2008.

Lindsay completed the Level 5 End of Life Management Award and is a qualified Moving & Handling Trainer. In addition to her Care Managers role she is the homes “lead” on End of Life Care, Moving & Handling. She is currently completing the Level 5 Care Managers award. In 2010 Lindsay won the Bronze Medal at the World Skills in Care competitions held in London.

Senior Management Team

Angie

Chell

Gemma

Laura

Rose

Rosie

Team Leader

Abi

Care Staff

Billie

Claire

Jackie

Jane

Judy

Kae

Laurie

Leanne

Lorraine

Millie

Olivia

Paula

Rosie

Steph

Sophie

Hospitality

Bev

Lin

Janene

Julie

Housekeeping

Alison

Carol

Kerry

Tracy

SR – Ludlow

"I couldn't ask for a better place for my Mum to live in than this home. If I have any worries, they are dealt with"

Dr BF – Ludlow

"Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff. Everyone, without exception, is thoughtful, patient and kind. Welcoming to visitors and exceptionally managed for ongoing needs and developments. A real 'home from home', where individuals matter."

ST – Tenbury

"Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured."

Elaine P – Tenbury Wells (Niece of Resident)

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met, and she is very comfortable.

PB – Ludlow

"Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social outings. He loved everything about it and the staff were truly...

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH