Meet The Team

At Hendra House each member of staff is recognised and valued for the contribution they make to the running of the home. We proudly refer to ourselves as “Team Hendra”, as everyone makes an important and unique contribution to the effectiveness of the home.

All our staff live locally, and we are proud of the fact that we have minimal staff turnover and a waiting list for staff wishing to join us, as a result we have never used agency staff since our formation in 2002.

Our investment in our staff development programmes ensure that we have developed a highly skilled and motivated team, passionate about consistently delivering outstanding person-centred care. Recognition of the effectiveness of “Team Hendra” was nationally recognised when the home was awarded the Investors in People Gold Award in 2017.
“We work the Hendra way. We aim to be the best and are expected to work to a high standard, making decisions and always looking to improve.”

Vince
Prior to the acquisition of Hendra House by Vince and his wife Gill in 2002, Vince was a Group Operations Manager with a national care company with responsibility for the management of a diverse range of care establishments which included general and EMI nursing care, general and EMI residential care as well as domiciliary care.

Lindsay
The homes Care Manager is Lindsay Giess.
Lindsay joined the company in 2010 and has been employed in the Adult Social Care Sector since 2008.

Lindsay completed the Level 5 End of Life Management Award and is a qualified Moving & Handling Trainer. In addition to her Care Managers role she is the homes “lead” on End of Life Care, Moving & Handling. She is currently completing the Level 5 Care Managers award. In 2010 Lindsay won the Bronze Medal at the World Skills in Care competitions held in London.

Senior Management Team

Angie

Chell

Gemma

Laura

Rose

Rosie

Team Leader

Abi

Care Staff

Billie

Claire

Jackie

Jane

Judy

Kae

Laurie

Leanne

Lorraine

Millie

Olivia

Paula

Rosie

Steph

Sophie

Hospitality

Bev

Lin

Janene

Julie

Housekeeping

Alison

Carol

Kerry

Tracy

LJ – Yarpole

"Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has...

PC – Ludlow

"My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done."

SP – Clun

"A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home. Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day. My mum immediately settled in."

Eleanor E – Cardiff (Daughter of Resident)

My Dad has lived at Hendra House since December 2013. I always find the staff welcoming, the home spotless, everyone seems happy, especially my Dad. I always know he is in good hands when I leave and can't thank the staff enough for their care.

JM – Bitterley

"Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care."

Hendra House Residential Home

Outstanding care for older people

01584 873041

 

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH