“One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and when you are recognised direct you to where your own resident is seated often seeking them out for you. This demonstrated an environment that is more family then institution. The decor and furnishing is also warm and premises clean and staff are always here.

Any member will greet you and ensure any question or need is responded to. Above all the person I visit tells me only positive things about the establishment – happy and settled. That is the important factor. Well done. Thank you.”