Our Values

 

Hendra House

As an organisation we are passionate and committed to delivering care of the highest quality. This fact is reinforced in our Corporate Values which are:

N

Passionate Leadership where the needs and wishes of our resident?s shape future plans.

N

Commitment to treat each resident with Respect and Dignity at all times.

N

Delivery of outstanding person-centred care where Individual Choice, Independence and Safety is paramount in all that we do.

N

The development of Highly Trained and Dedicated staff teams who are committed to consistently meeting and exceeding the individual needs and wishes of each resident.

Our Shared Mission

This ethos of care is entwined in our shared mission statement which is:

“To provide a safe, caring, responsive, effective and well led service which consistently delivers an outstanding person-centred service to meet fully the individual needs of our residents, their relatives and advocates at all times.”

Hendra House

 

ST – Tenbury

"Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured."

Andrew W Bromsgrove (Son of Resident)

My mother was a resident at Hendra House for ten years until her death in 2018 at the grand old age of 97. She loved Hendra and thought of it as her 'home', surrounded by her family (staff). She was cared for with love, dignity and compassion. The level of care, high standard of food, hygiene and intense staff training, make it a superb establishment.

GS – Leominster

"The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent."

RC – London

"My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly...

HM – Hereford

"In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.?So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.?I could not have wished for a more peaceful end for her.?As an only child, they...

Hendra House Residential Home

Outstanding care for older people

01584 873041

Hendra House
15 Sandpits Road
Ludlow
SY8 1HH