In the most recent blog, we identified that a resident and relative questionnaire was being distributed to measure our effectiveness during the pandemic, with an emphasis on the following area of service delivery.
- Safety – In relation to infection control measures.
- Care – Quality of care delivered during the pandemic.
- Responsiveness – In meeting family needs.
- Responsiveness – With regard to visiting arrangements
- Effectiveness – In maintaining service delivery.
- Leadership – During the pandemic.
A big thank you to all who contributed, and the feedback is listed below.
| Criteria | Excellent | Good | Poor | No Rating |
| Safety – In relation to infection control measures. | 10 | 1 | 0 | 0 |
| Care – Quality of care delivered during the pandemic | 10 | 0 | 0 | 1 |
| Responsiveness – In meeting family needs. | 9 | 1 | 0 | 1 |
| Responsiveness – With regard to visiting arrangements | 8 | 2 | 0 | 1 |
| Effectiveness – In maintaining service delivery. | 10 | 1 | 0 | 0 |
| Leadership – During the pandemic. | 10 | 0 | 0 | 1 |