Hello

Further to my comments in the last blog, and as part of our desire to be open and transparent with all of our residents and their families I am pleased to record the we received 25 responses to the survey.

The responses to each question are detailed below:

Results to Customer Satisfaction Survey – November 2020

Q1.Issues Relating to Infection Control
RatingTotal Responses% of Responses
Outstanding2496
Good14
Adequate00
Poor00
Q2.Issues Relating to Care
RatingTotal Responses% of Responses
Outstanding2288
Good28
Adequate14
Poor00
Q3.Issues Relating to Communications
RatingTotal Responses% of Responses
Outstanding1248
Good1144
Adequate00
Poor28
Q4.Issues Relating to Visiting Arrangements
RatingTotal Responses% of Responses
Outstanding1144
Good1352
Adequate00
Poor14
Q5.Overall Assessment of How We Have Managed Covid 19
RatingTotal Responses% of Responses
Outstanding2496
Good00
Adequate14
Poor00

We have already spoken to the families who felt the service was less than good and are currently investigating their concerns.

In essence, it would appear that the two areas where we can improve further are in how we can communicate with families, and how we can improve visiting arrangements, our initial responses are identified in this blog.