|At Hendra House we strive to consistently
deliver a quality service to all of our residents and
We are pleased to record words of appreciation and
comments from past and current residents and their
families as well as Independent External Inspectors
/Assessors about the service delivered at the home.
At the initial telephone contact, there was a good feeling
which was reinforced on the first exploratory visit. The
staff are always welcoming and show concern for residents
and visitors alike. Living 50 miles away, there needs to
be confidence in a care home and you certainly get this
from Hendra. Everyone knows mum and when we phone they can
give us a detailed account of her wellbeing. Nothing is
too much trouble for owners, managers and each and every
member of staff. Entertainment activities and trips out
are organised regularly and the atmosphere throughout is
home from home (plus). Mum, a dementia sufferer has been
unwell and the care afforded has been outstanding for
which we are all extremely grateful.
SC Rugeley – Oct 16
My mother has resided at Hendra
House Residential Home for several years and has always
received outstanding care from the whole team there.
Nothing is ever too much trouble for them, whoever it is,
the staff are always patient and caring. Hendra House
Residential Home is not a residential or care home to my
Mother - it is her home.
AW West Midlands – Oct 16
I have been visiting a close
relative who is a resident at Hendra House for the last
nine months. I have visited at a variety of times of the
day and on different days in the week. All staff are
exceptionally friendly, good humoured, kind and respectful
towards residents. It is evident from my observations,
that all staff are knowledgeable and well trained and
managers have organised a safe and gently efficient system
of care. The home is very clean, fresh and bright and care
is taken to provide good appetising food. A substantial
effort is made to provide daily opportunities for
residents to take part in a variety of activities;
residents and relatives are kept well informed about these
activities. Most importantly residents are regarded as
individuals with care managers taking an interest in them
and their particular needs. Individual opinions and issues
raised at the regular residents and relatives meetings are
listened to and acted on. It is the special touches of
interest, attention and empathy from all staff, going way
beyond basic care, which makes this a real home.
JB Craven Arms – Oct 16
My dad has lived in Hendra House
Residential Home for a couple of years now and I have
nothing but praise for them. For example on her day off
last weekend, one of the staff took dad for a day out to
watch her daughter racing.
CR Ludlow – Sept 16
It was a very hard decision to make
putting our dad into a home but we needn't have worried.
We couldn't be happier with dads care. It is such a relief
to us both knowing dad is being very well cared for.
HC Ludlow – Sept 16
My father has now been a very happy,
contented and well cared for resident for 20 months.
Hendra House goes that extra mile with care, support and
most importantly treating each resident as an individual.
I never need to worry or get anxious about his welfare and
when I visit, the huge smile on his face tells me
everything I need to know. Thank you to the Manager and
your terrific team for everything you do, which is valued
and appreciated by our family.
PB Ludlow – September 16
My mother has now been a resident at
Hendra House for just over a year. Hendra House is run to
the highest standards. My mother is very content and is
very proud to tell everyone that Hendra House is her home.
Residents are treated with the utmost respect by the staff
and are cared for wonderfully well. There is a lot of
laughter too which is good to see.
The communication between the owner and staff on all
aspects of my mother's care to myself and my mother is
excellent. It is really like one huge family and my mother
is delighted to be a part of it.
Selecting a residential care home for your nearest and
dearest is not an easy decision. We definitely struck gold
with Hendra House.
BQ Ludlow – August 16
I cannot praise enough the care and
attention that my sister received in Hendra House.
Everyone at the home treated her with the utmost care and
love. During her last few weeks, her end of life care was
wonderful. All the staff from the manager, nurses, carers
were wonderful. Also, the support that we, her family
received immediately after her death was exemplary. A
wonderful home - in the true sense of the word.
RT Hereford – August 16
I really cannot fault Hendra House,
the Owner has been brilliant, mom liked him very much, he
made her laugh and was always there for a chat if she
needed to. The staff were all so friendly, whenever I went
to visit. The staff new exactly what my mom had been doing
and where she was at with her medication, eating etc.
Always up dated me with phone calls on how she was if
there had been a change in her. Hendra is an exceptional
residential home, clean, lots for the residents to do
social evenings, days out, summer fetes and more.
Certainly would recommend this lovely home.
CB Llandrindod Wells – August 16
An excellent caring environment and
extended family for residents, always resembles one of a
smart hotel. A very happy environment where you are always
DG Ludlow – August 16
Moving mum into a care home was
massive for both mum and my sister and I, following mum's
deteriorating dementia. Right from the word go the staff
and management were brilliant. I felt very reassured that
mum was being put first- her involvement in as many
decisions as possible, the efforts made to make her feel
part of the "family", time spent by staff to make her feel
loved, time spent to reassure family and respond to our
demands/wishes. She was always clean, tidy and every
effort made to accommodate her appetite/lack of. I could
not have asked for more from a home and would be happy to
spend my later years there. Their communication was
outstanding- they always knew the answers or could find
the information within minutes, to mums medication,
washing, food intake etc. Nothing was ever too much to
ask. Mum had various medication changes during her time at
Hendra House. The staff always included us in the changes
and I felt very confident with their advice.
NW – London July 16
During a very difficult time coming
to terms with my father’s decline as a dementia sufferer
we have received an enormous amount of support from both
the manager and the staff from Hendra. They are always
available and give their time to discuss any concerns or
worries we may have.
AM Ludlow – July 16
Hendra House is an outstanding care home. The home is
extremely well-led and the staff are caring, kind and,
without exception, truly wonderful to the residents. My
mother-law has settled in without any problems and is very
happy. As a result my wife has total peace of mind, safe
in the knowledge that her mother is receiving such
wonderful care. I would have no hesitation in recommending
Hendra House to anybody.
MQ Ludlow – December 15
The staff and owner go to great
lengths to ensure the safety and contentment of the
residents. We cannot praise them highly enough. Everything
is done for my mother’s comfort. Better than “excellent”
we have complete trust in them.
BD Hereford – September 2015
I think it's wonderful, especially
Resident J – September 2015
Mum has now been in Hendra for a
year, she is very happy and that means I have peace of
mind that she is well looked after! She especially enjoys
the entertainment provided.
HM Bromyard – September 2015
My mother has been a resident at
Hendra House for 7 months now. We are extremely happy with
the care and support she has received in this time. The
staff are well qualified, caring and well managed.
Residents are treated with care and courtesy, staff take
the time to get to know all their residents and as a
consequence are sensitive to their varying needs and
frailties. As visitors we are always made welcome and any
day to day issues are dealt with promptly and effectively.
Communication is excellent and we are all made to feel
part of the Hendra 'family'.
CR Presteigne – September 2015
I like it at Hendra House, I've been
here for over 10 years and love everything. It's like a
Resident L – September 2015
Staff are very friendly and
competent, they provide excellent food and the home is
constantly clean and tidy.
Resident MG – September 2015
I have been at Hendra House for
almost 5 years. The home is excellent, as are the staff. I
enjoy the singers who visit the home as well as all of the
trips away from Hendra, I could not be in a better home.
Resident DP – September 2015
I am very contented here, I am free
to go where and when I want.
Resident AB – September 2015
I couldn't ask for a better place
for my mother to live in, if there are any problems they
are sorted out straight away.
SR Ludlow – September 2015
Excellent service and care.
Everything is first class.
Resident EC – September 2015
The staff are pleasant and helpful
at all times. No request is too much trouble for them or
the owners, day or night. I don't feel I could be anywhere
Resident JG – September 2015
Five star, comes with love and excellent care.
DB Tenbury Wells – August 2015
The level of care provided is
outstanding. My mother appeared settled and content within
24 hours of moving in and the staff cannot do enough for
her. The food and facilities are exceptional and there is
a very pleasant atmosphere. Although early days, I cannot
recommend the home highly enough and feel extremely
fortunate that my elderly mother was able to get a place
there and appears to be so happy.
PQ Ludlow – August 2015
I am 94 years old and have recently
been fortunate enough to move into this wonderful home.
Every single member of staff is a joy and nothing is too
much trouble - they all do everything they can to make
life as easy as possible which at my time of life is
superb. The atmosphere is like one big family, my daughter
and son-in-law visit regularly and are always greeted with
a warm welcome. The food is of great quality and there is
a good choice of activities for the residents' enjoyment.
Thank you so much to this great team for giving me a new
lease of life.
Resident PY – August 2015
The Manager and his team are exceptional with standards of
excellence. Within the short time my father has been there
his quality of life has improved immensely and am so happy
for him, he looks 15 years younger.
JH Presteigne – July 2015
After the death of my mother and 64
years of a happy marriage, my father suffered a mental
breakdown and his personality completely changed. He is
now 93 years of age and since moving to Hendon House at
the beginning of this year. The transformation has been
virtually miraculous, his confidence and love of life have
returned and he often expresses his contentment and the
fact that he is so very happy living there. The amount of
care, love and fun that exists within Hendra House is only
exceed by the consummate professionalism and desire for
each resident to retain their self-esteem and quality of
life. Thank you Hendra House.
PB Ludlow – June 2015
"My parents lived at Hendra for two
and a half years and I have never had even the slightest
negative situation. The staff are always thinking ahead
and I cannot imagine how they could be better. The owners
priority is always offering the best possible care and
cost has never appeared to be a consideration".
CR Ludlow- February 2015
"I just wanted to thank you for the lovely lunch I had
yesterday with Mum in the conservatory. It was such a
lovely surprise – not that it was lovely but that I was
having lunch – and so nice to sit over a meal with Mum in
such pretty surroundings. The steak pie was delicious! I
was just going to make do with half a bar of Kit Kat! She
enjoyed the afternoon, looking at photos and playing
Scrabble, and I was glad to see she is improving. Thank
you for all you are doing for her".
JN Dartmouth – February 2015
"My mother has been a resident at the above home for 2
years we are overwhelmed with the care she has received
during this time. Owners and staff are outstanding in
every way. We have no concerns for her welfare as we know
she is in capable hands".
SB Hereford - January 2015
"Our very sincere thanks to everyone for looking after mum
during her 5 year staff at Hendra House. We are so very
lucky that mum was able to spend her last years with you
and hold many happy memories of her time at Hendra.
We admire the whole ethos that you all bring to the care
of the elderly. The cleanliness and quality of the house,
the fabulous home cooked food, the entertainment, and your
efforts to keep your residents engaged and happy, but most
importantly, the friendliness and love that you share in
making sure that everyone feels they are at home.
We must also commend you on your End of Life Care, mum was
cared for with enormous compassion and we are greatly
appreciative of that. Your help and advice regarding the
funeral and your attention on the night of mums death was
really beyond the call of duty.
Thank you all so much".
JF Wigmore – January 2015
"Hendra House has a wonderful family feel about it and the
staff are more like family. This I feel is what makes it
quite special warm and friendly. The care my mother
receives is of the highest standard. Her nails and hair
always look immaculate and she is always dressed
impeccably. The staff go above and beyond their duties.
For example Lyndsay a Care Manager collected my mother on
Christmas day driving over an hour in all to enable her to
have a special day with us. It doesn't get much better
than that. Thank you Hendra House".
S D Worcester – January 2015
"My mother has been a resident at Hendra House for over
three years and during that the level of support provided
by the staff both to mum and our family has been
excellent. The daily activities and general attitude of
the staff have helped my mother feel at home and have
removed any anxiety we had over leaving her in their care.
I am confident she will continue to enjoy her stay there".
S J Houston Texas – January 2015
"Mum has been at Hendra for three and a bit year’s bow.
The Hendra team provides an excellent level of care
continuing to encourage and support her independence while
providng an increased range of activities and experiences
that she can access. As a family we are always made to
feel welcome and able to make ourselves at home. At every
visit I reflect on how very fortunate we are to have found
Hendra House for mum and how well she is cared for by
A J Banbury – January 2015
"Everything at Hendra is excellent, you couldn't wish for
a better place for a loved one to reside. It really is
'home from home'. Staff, facilities and care provided
could not be better".
CM Ludlow – January 2015
"The care home provides a really safe and comfortable
environment for my mother (almost 90). She is extremely
well cared for by well trained and caring staff. We are
very confident that all her needs are met and she often
comments 'I've got it with jam on it'. We would not
hesitate to recommend the care provided at Hendra House
and would thank everyone involved".
DF Craven Arms – December 2014
Hendra has been wonderful for my parents and has given
them a new lease of life. They enjoy the company of both
residents and the staff but also have the option of the
privacy of their own rooms if they wish. Hendra provides a
safe and secure environment in an efficient and friendly
manner. Indeed a home from home.
HB Ludlow – November 2014
"The home has bought a quality of life, feeling of
security and social life to my parents-in-law. It is also
a real home from home for them. They enjoy the company of
fellow residents and enjoy the friendliness and
professionalism of the staff who have become an extended
family for them".
VB Ludlow – November 2014
"I've been at Hendra for 2 months, it’s wonderful, the
staff are excellent and Vince runs a tight ship and is
wonderful to get on with. It felt like home from day one".
DT Resident – November 2014
"My mother has been a resident of Hendra House since March
2008. After 67 years of marriage it was a big change for
her to move into a residential home, but I can honestly
say that she has been very happy here. Hendra House is a
small family owned residential home that has won many
accolades over recent years. There is a clear focus on
staff training, and this has led to a highly motivated
staff at all levels and in all positions. The staff are
confident in their ability to provide the very best
personalised care and support. Each of the residents is
treated with respect and dignity. My mother soon settled
in at Hendra, made many friends both with other residents
and with the staff, and has been very contented. When my
mother came to live at Hendra House, her other two
daughters lived in Ludlow. However they both left the
Ludlow area, and we are now the closest. Even so, we’re
about 90 minutes away by car, so you can imagine how
important is the peace of mind of knowing that she is
being well cared for and is in good hands. In this
situation, good communication between the Home and the
resident’s relative is critical. We are always informed
promptly if the Hendra staff feels there is any cause for
concern. My mother, and her immediate family also
completed a Gold Standard Framework, so that when the
inevitable happens, everyone knows that her wishes will be
respected. My husband often compares the level of care his
own mother received at a much larger (Masonic Home) in
North Wales. He felt that she was treated more as a
number, rather than an individual person, and the level of
care and respect was much less than at Hendra. In his
mother’s case there was a significant turnover of staff,
which meant that staff didn’t become familiar with
residents, or vice versa. This is the exact opposite of
our experience in Hendra. Residents get used to seeing the
same friendly faces, and staff became familiar with the
specific requirements of each resident. As my husband said
recently, “awards or no awards, the real winners are the
residents, who have all their needs met by a loyal and
dedicated team of staff who are committed to providing
care of the highest quality to all of our loved ones at
all times. We could not ask for more”.
AP Welford Upon Avon – November 2014
"My mother has been at Hendra House for 4 years. We have
come to appreciate them as a family-from top down the
whole operation is run on family caring principles, and is
a much loved local establishment. The caring staff are
long-serving local girls, as are the owners, and the
annual summer fete is avidly supported by the town, as
well as national celebrities. There is always a jovial,
party atmosphere in the home, which up to recently is all
we could wish for. But as my mother's health has
declined,and financial constraints surfaced, it has been
amazing to watch the team at Hendra rise to and meet any
challenge as it arose. Their advice and guidance has been
much appreciated and instrumental in achieving the best
outcomes for my mother. The standard for every aspect of
care is superlative, and the commitment of all staff
towards achieving outcomes which meet individual needs and
wishes is exemplary-this commitment can best be
illustrated by the fact that when faced with an external
crisis in my absence, the managers willingly came in on
their day off to address the issues and minimised any
distress to my mother and her family. For me, Hendra House
has repeatedly demonstrated, and thoroughly deserves it's
OWN category of excellence, made more pertinent by the
owners' seemingly endless passion to improve every aspect
of the home. It comes as no surprise that it has achieved
both local and national acclaim for the high quality of
their care, and family support".
RL Ludlow – November 2014
"We cannot recommend Hendra House more warmly, Vince, the
owner, treats the residents as if he or she was a
treasured relative. The ladies receive lovely bouquets on
their birthdays, Easter Eggs, Christmas presents etc. I am
sure the men are equally spoilt. The staff are caring and
efficient, dealing promptly with any problems of health or
mobility. No excuse for celebration and fun is overlooked.
BD Hereford – November 2014
"My mother has lived at Hendra House for the last three
years and without exception, on all my visits the staff
have been professional, friendly, caring and kind to all
the residents. I feel very lucky to have my mother in
Hendra House where she is looked after and is happy".
JJ Nantwich - November 2014
"When I came here 3 years ago the first thing that I
noticed was the friendliness of everybody, and also the
laughter. If anybody has a problem no matter how small
there will be someone to fix it. From dripping taps to
adjusting clocks and putting up pictures to buying of
shopping. The latest event to look forward to is a day at
a nearby safari park with lunch at a nearby inn. We are
all hoping for a nice day. The next excitement will be
Christmas. Will we be going shopping anywhere? Carol
singers came last year".
VH Resident - October 2014
"Mum has only been in Hendra House for just over a month,
but she is settling in very well and everyone is very kind
and helpful. You get a sense from the first time you enter
the home that it is a happy place. I am so pleased mum has
a room at Hendra because it is the very best care home I
visited in the area".
HM – Bromyard October 2014
"Vince and his team provide excellent
personalised care. I am confident that any concerns will
be identified and changes to my mother's care made. I also
like the way that activities and trips are arranged - my
mother particularly enjoyed going to a farm and seeing
lambs being born".
EG Devon – September 2014
"Since my father became a resident of
Hendra House in April of this year, I have found it to be
an excellent quality home. The residents are looked after
with love and care. It is a pleasure to visit. My thanks
to everyone connected with the home".
DB Tenbury Wells – August 2014
“Thank you for showing us around
your warm and friendly home on Monday. It was such a real
delight to meet such clearly happy residents and cheerful
staff. Hendra House struck us as a real home from home,
and stood out amongst the others we have visited.
You have managed to capture that unquantifiable
“something” that all families and residents hope to find
when looking for care”.
BL Clunbury – June 2014
“This home has been outstanding in
every way. The staff have been endlessly supportive of
Arnold, and of us, his family, keeping in touch and
providing care to keep him out of hospital and in the
environment in which he knew he was loved. He benefited
from excellent food, fun activities, high staffing levels
and understanding care, despite a language problem due to
a stroke. We knew he was in safe and loving hands, better
than we could have provided at home. An excellent end of
life care plan agreed with us and the doctors, he died
CW London – May 2014
“Grandad became part of your family
- living so far away this meant we all had peace of mind
that grandad was always so well cared for in a home away
from his home. Thank you for everything”.
HW London - May 2014
felt the best people to rate a care home were the people
who really know it, its residents and their families.
Hendra House has proved it provides a great service.
We would like to congratulate them on being the top
recommended home in the West Midlands, it’s a brilliant
achievement for the staff to be recognised for their hard
work, by those they work so hard for”.
Davina Ludlow – Director carehome.co.uk
“I would recommend Hendra House. The staff give us lots of
support and treat us with dignity. The home is so
comfortable, like a five star hotel. Anyone who would like
to live in a caring home with caring staff should come
here. It's good to feel safe and secure”.
Resident S – January 2014
“My mother was in Hendra House for some years and was most
excellently cared for including the management of her
final days. The staff were all supportive, friendly and
helpful. I was also impressed by the managements strong
focus on improvement and training”.
DS Derbyshire – January 2014
mother has been living at Hendra House for nearly two
years. She is happily settled there and receives excellent
care in every way. A year ago at Christmas she was taken
seriously ill. She recovered well, thanks in no small part
to the swift action taken by the Hendra staff at the time,
calling in the Doctor at night and keeping us fully
informed and updated at all times we were confident she
was recovering appropriate, dignified and gentle care day
and night. I cannot praise them highly enough. The staff
are kind, cheerful and very professional. The home is a
bright, spotlessly clean happy place. A real home from
RE Culmington - January 2014
“The home is very warm and inviting to both residents and
visitors. The staff are very caring towards the residents
and there is good rapport between staff and residents who
respond with a smile on their faces. There are also
regular activities such as Bingo and trips out to
stimulate the minds of the residents. I cannot recommend
Hendra House highly enough. I would be happy to be a
ASWest Midlands - January 2014
“Outstandingly good residential home. The staff are always
in touch (I Live in London) and I always know how Arnold
is. They are intent on meeting his needs in the kindest
and most efficient way they can. The staff are always
available, good staffing levels, always, warm and
welcoming, as is the home owner frequently on site. I
cannot recommend this home highly enough”.
CW London - January 2014
“The home is excellent, the staff first class and so
friendly, as well as being very reliable. I am most
grateful for all that they do for me. I couldn't be
anywhere better. I am so lucky to be in such a wonderful
BN Resident - January 2014
“My mother-in-law was a resident for over 4 years, she was
treated with the utmost courteous dignity and supported by
a very well trained, friendly staff team. I was always
made welcome and offered refreshments each time I visited.
Sadly mother-in-law passed away on the 1st of December- 3
days after her 97th Birthday. I was informed of all visits
made by GP's and nurses and the recommendations by them.
Her end of life care was superb in every way. I was able
to sit with her, talk and reminisce of all things in our
lives that had taken place. She passed away peaceful”.
CM Ludlow - January 2014
“I could not wish for a better more
caring environment for my wonderful mother. She has always
deserved the best, and my sister and I did research into
many homes and in our opinion Hendra House fulfilled all
of our requirements and was without doubt the best.
We have no regrets as our mother is cared for lovingly and
is very happy in her surroundings which is a great comfort
SD Worcester - November 2013
"I cannot recommend Hendra House
highly enough. Since my mother went into the care home she
has improved dramatically. It is very pleasing to know she
is being looked after so well and her every need is
catered for. Long may it be so!".
DF Craven Arms – September 2013
"My sister has been a resident at
Hendra House for over 20 years. In all that time neither
my sister or any member of our family have had any issues
with the management, staff, facilities, food or care
provided and would thoroughly recommend the home to
HG Ludlow – September 2013
"In reviewing a number of care
homes, Hendra House stood out far above the others. It has
continued to prove that the initial assessment was
The quality of the facilities, and the staff are
excellent. Everything has been done to ensure mum and our
family feel at home. We couldn’t be happier with the level
of care provided".
SJ Houston Texas – September 2013
"From the first meeting with Vince,
the owner and Mel the head of care, I felt that they and
later all the staff at Hendra cared about mum as an
individual. They actively welcomed all the possessions
that she brought with her 3 bookcases and books, CD towers
+ CD's, display cabinet, bed, chair etc and joked about
the number of rooms she would need. Vince put up her
pictures at mums direction. There is always a friendly
welcome when I visit, I can make a coffee in the kitchen
as I would do at home. There is always someone available
to talk to if I have any questions. A real home from home
which I highly recommend for the highest praise possible".
AJ Oxfordshire – September 2013
"My mother has been a resident at
Hendra House for a few years. Her overall standard of care
is superb. She is always treated with care and dignity and
as a human being. Her room is good and always clean and
tidy, as are her belongings. The food and eating
facilities are always of a high standard and the
atmosphere is more of a hotel for the elderly than an
institution. The management and staff are always helpful
and I am always well informed about anything which might
affect my mother. I always feel welcome when I visit and
feel reassured that my mother is in safe hands".
AW Worcestershire – September 2013
"My mother, who is 93 this year, has
been at Hendra House now for 5.5 years. During that time
she has been happy and very settled. In the early days she
was more independent, and we used to take her out for
lunch/car rides on our weekly visits. More recently, she's
been less keen to go out, and the home have accommodated
this, and always made us feel 'at home'. They treat my mum
with so much dignity and respect. We feel confident when
we leave her, to make the 1.5 hour journey home, that
someone will contact us immediately if we are needed. She
enjoys the food and never misses a meal which is important
to us. There is a strong focus on training for all staff
at all levels".
AP Stratford - August 2013
"This is a happy home. Residents are
well cared for, treated with respect and dignity, and not
least of all, there is a sense of fun where this is
appropriate. Residents are encouraged to be themselves.
After a heart attack, years of depression, and the loss of
my father, mum, who has been in Hendra House now for 18
months, is absolutely thriving. She is as happy now as she
has been for years. We could not have found anywhere
better for her. Managerially the home has continual
improvement as its standard - excellent. Provision of
facilities and rooms are limited only by the location and
size of the home".
EG Devon – August 2013
"My mother is a resident at Hendra
House and we had previous experience of various
residential homes over the past eight years. Hendra House
by far exceeds any other establishment in every category,
and is consistently striving to improve it services".
RL Ludlow – August 2013
"The first thing I noticed when I
came to Hendra was the warmth and friendliness of the
staff and residents. At our residents meetings suggestions
for activities and trips are requested and where possible
put into the programme.
Following the redecoration we were involved in choosing
new arm chairs for the lounge, dining room and
conservatory. New garden furniture has been provided,
which is much appreciated.
The staff do everything to see you are happy in your
Resident V – August 2013
"Hendra House is a wonderful home
for the elderly where the residents are treated with
dignity and respect. The staff are what makes this home.
They are always cheerful and happy to help in what can be
a challenging environment.
JJ Cheshire – August 2013
For me Hendra House is “home from home”. I am able to
share with my husband of almost 70 years and we remain
together. We have the company of other residents which is
a comfort to both of us.
Residents N and M – August 2013
"Hendra House staff and Management
have always provided excellent care for my mother and she
has always been very happy here.
The staff and facilities are excellent. The staff are
caring, diligent and professional. We are generally kept
fully informed of mothers care by staff".
DW Worcestershire – August 2013
"My Mother has lived at Hendra House
for five and a half years and is extremely happy and
contented there. This home is excellent in every way and
the staff are highly trained and truly caring. They offer
an extensive activities programme as well as very good
home cooked, nutritious food. The accommodation is
comfortable and well maintained, all rooms being en-suite.
We are a large family and, between us, visit Mother
frequently so have established a good relationship with
the staff and carers. We are extremely happy to know that
she is among friends and people who care about her".
CH Warwick – July 2013
“Excellent home, wonderful care and
attention to detail, wonderful caring helpful staff”.
Resident E – July 2013
"My 98 year old mother has been at
Hendra for 3 years. Over the past year her cognitive state
and mobility have deteriorated noticeably. The management
and staff are extremely understanding and kind in dealing
with any situation.
I am so relieved that mum is in a safe kind and lovely
home. I visit several times a week at varying times and am
always treated kindly"
JF Wigmore – July 2013
"I recommend Hendra House because it
is a homely modern place. Residents and staff are nice and
we have a wide range of activities to choose from on a
Always a good choice of food.
Everyone is always happy, Hendra is a welcoming homely
Resident D – July 2013
"It has been an absolute pleasure to
have been part of Hendra House, and I have enjoyed every
minute of it and have certainly gained memories that will
last a lifetime.
A big thank you to Vince and Staff for all your support,
and also thank you to all of the residents who made this
more than “just a job” to me. I will miss them all and
their little ways.
This isn’t goodbye as I will be in to visit soon"
TM – Ludlow – May 2013
"I visited mum on recently and wanted
to write to say how much I enjoyed the afternoon. It was
very moving to see mum responding to the entertainer who
was really good.
The atmosphere that you have created is very special and
lovely to see how you all engage with mum and understand
her little ways and make her smile.
It is hard to be so far away and it makes such a
difference to know that mum is being cared for with such
J H – Somerset – April 2013
"It was a pleasure to visit the home
and see how standards of infection prevention and control
have risen further since my first visit to the home in
2009. The improvements to the home are outstanding and I
know that the home is held by District Nurses to have the
best facilities! The treatment room has to be said to be
of an exceptionally high standard, it is clean, tidy, well
organised with good storage facilities.
The newest development seen was the cleaner’s cupboard
which again is of the highest standard, clean, tidy and
has excellent fixtures and fittings. I have also commented
that the cleaner’s trolley is by far the cleanest,
organised trolley I have ever seen.
The staff made me welcome and showed me around the home
with pride, everyone at Hendra House should be commended
for the standard of infection prevention and control seen
and the outstanding award you have achieved.
Hendra House is the first home within Shropshire, Telford
and Wrekin to achieve 100% and a platinum award".
Infection Control Nurse/Inspector – December 2012
"Could I on behalf of
Resident D and all her family, thank everyone at Hendra
House for their care, dedication and humanity.
Thank you for the very informative minutes of last night’s
Residents and Relatives Meeting, an example of best
practice that might be followed by most of our nation’s
DD Worcester – December 2012
"Very many congratulations to you
and all of your team for being voted Best Medium Sized
Employer in the West Midlands, you must have all been
absolutely delighted. The award is richly deserved.
I am sure that to have been selected as one of only12
companies, out of a national total of 1500, to reach the
National Finals at the NEC was an enormous thrill. However
despite the fact that you did not receive the ultimate
award, you did attain a splendid consolation prize as one
of the top100 Apprentice Employers in the country for the
second year running, a really terrific achievement.
Well done to everyone at Hendra House".
Philip Dunne MP – November 2012
“Hendra House thoroughly deserved their National Care
Accolades Award as their innovative approach to person
centred care through an impressive Apprenticeship
programme beating off fierce competition from the
finalists in their category,” “Everyone at the ceremony
was impressed by their absolute commitment to person
centred care and thinking differently about service
delivery that has completely transformed the lives of the
people they work with”.
Sharon Allen CEO – Skills For Care - March
"Thank you so much for caring
for our mother so well in the months she was with you. I
wish she had come to you sooner as she would have
benefited from the company and the laughs that are always
at Hendra. Thank you from the bottom of our hearts".
The C Family – March 2012
“Just to say thank you for all the care, compassion and
real love you showed to mum in her time with you at Hendra
House. Thank you too for welcoming me in to the” team”,
and not making me feel I was interfering. I will really
miss you all, as well as the rest of the “Hendra Family”.
Thanks is just a little word but your kindness is
appreciated more than you could ever know”.
Relative LS – Ludlow – January 2012
“We as a family can’t thank
you enough for the professional and compassionate care
that you and your amazing team gave to my mother in her
Prior to coming to Hendra mum was in another care home,
and had become withdrawn and isolated, and not the mum I
had known and loved for so long, but within weeks of being
in your care you “gave me my mum back” and it was such a
relief to see her so well looked after, even singing to
herself like she used to.
Thank you for delivering the eulogy at mum’s funeral, and
also for the representation of so many staff at the
service, which was greatly appreciated by us all. Your
care shows no bounds.”
Relative DM – Craven Arms – Aug 2011
"Hendra’s business plan
focuses on a continuously improving organisation, whose
reputation has been built over the 9 years of the present
ownership. A small independent home with a family
atmosphere, its commitment to excellence ensures that it
more than holds its own in competition with larger
Investors in People Assessor – Aug 2011
“I wouldn’t want to work
anywhere else. You’re not a number – you’re you”.
Comment made by staff member to Investors in People
Assessor – Aug 2011
Cleanliness – “Excellent”
Dining Arrangements - “All resident’s
requirements and choice acknowledged and well catered
Residents Comments – “All people spoken
to, including relatives and District Nurse, full of
praise for this aspect of the service”.
Staff Comments / Staffing Levels – “Excellent
Summary Views – “All aspects of this
service and staff are excellent, very well deserved 3
Star “Excellent” rating”
Representatives / Assessors ClnCH (Shropshire
Community Involvement In Care & Health) - January 2011.
“Residents are actively involved in decision making and
they support staff undergoing training. They are very
eager to help apprentices achieve and progress.
Hendra has a positive approach to social care, and has
done a lot to raise the public profile of the sector by
winning awards, sharing good practice with member groups,
and championing apprenticeships across the sector and the
Everyone at “Team Hendra” is involved in everything that
is going on. The standard of care reflects the massive
investment that the owner has made in recruiting the right
staff and training and developing them to fulfil their
potential. This positive attitude and value based approach
is evident as soon as you enter the front door.
Relatives feel that their loved ones receive excellent
care and that all their needs are met in a very caring
manner by staff who show respect, and allow individuals
choice and dignity. One relative said “Thanks for giving
me my mum back”.
The recruitment process allows any person who has a
passion, or shows potential to be a social care worker the
opportunity to succeed in a supportive organisation”.
National Skills Accolades Judges - Dec 2010
“Trophy or no trophy at the National Skills Accolades
ceremony, the real winners are the residents at Hendra
House who have all of their needs met by a loyal and
dedicated staff team who are committed to providing care
of the highest quality to all of our loved ones at all
times…we could not ask for more”.
Relative A P – Stratford – Dec 2010.
"I owe a huge debt of gratitude to all of the staff at Hendra House for looking after my ‘young’ 95 year old
mother so well and in so doing giving me peace of mind.
All of the girls are very caring and considerate and
manage to retain the residents’ dignity and keep them
entertained, healthy and happy in what can often be very
difficult circumstances. Mum’s professional care plan is
exemplary and Hendra certainly deserve all of the
accolades they have received. I cannot praise them too
Relative J F - Wigmore – Dec 2010
"I would like to thank you all very much for the way in
which you looked after my dad, during the time he resided
with you. He could not have been better cared for,
especially with all the health problems he had in recent
Nothing was too much trouble for you and you made sure
that he was as comfortable and happy as possible".
I was always kept well informed promptly, on any changes
in his health and the medical treatment he was receiving,
and this gave me peace of mind when we were not with him.
I know that dad felt really happy during his time with
you, because when we took him out for the day he always
referred to Hendra as “going back home”.
Hendra House and all of your staff certainly deserve all
of the awards and accolades achieved so far, and I am sure
that more will come.
Your strength is that you treat all residents as
individuals and this creates a contented atmosphere.
Whatever time of day we visited dad the welcome and help
we received from all the staff was of the same high
Thank you all for all your help and care"
CK – Craven Arms - July 2010
"Our sincere thanks to you all for making
mum’s time with you so happy and safe. It has been a
pleasure knowing you, and we have enjoyed our visits to
the home chatting with both the residents and staff. We
will miss you all, you have made us all feel part of the
“Hendra Family” and we look forward to seeing you all
again in the near future".
The B Family – Jan 2010
“After returning from a trying and exhausting visit to
Shrewsbury Hospital, dad said to me “Oh its good to be
back home”, you succeeded in making it feel like his home.
I epically want to thank you for the way in which you
managed the final days of dad’s life. He did not want to
go to hospital and the co-operation between the home, the
doctors and the district
nurse team ensured that his end was peaceful.
Everything was in place for his comfort, and the support
of your staff for dads family that night
was most sensitive, present and at hand, but not
Thank you so much, your care of dad was a fine example of
love in action, and gave comfort not only to him, but also
to the family. God bless you all”
HP Family - June 2009
"Before mum came to you I visited quite a few
residential homes, and none of them came anywhere near
your standards. The staff are always very pleasant, the
home is clean and the food is excellent".
Relative D B - Ludlow - Nov 2008
“We hope you already know how much we appreciated
the wonderful home that Hendra was to mum during her last
years. You and all of your staff have always showed such
high levels of personal care and attention. We know that
mum enjoyed being part of the Hendra family.
We felt from the beginning how lucky mum was to live at
Hendra, and this feeling only grew during her years with
you. The caring ethos of the home is a true reflection on
the example you set, and the high standards you expect of
yourself and your staff.
When we visited mum we were always made to feel very
welcome and on leaving knew that mum could not be in
JP and Family – Ludlow – July 2008
"We want to thank you and all of the staff at Hendra
for looking after mum so well during her time with you. We
appreciate that in more recent times her requirements
placed greater demands on everyone and we are most
grateful that you were all able to rise to the occasion
and provide her with care well beyond what one might
expect in a residential home.
We do feel that you, together with some wonderful staff,
have created at Hendra a home of which you should all be
The A Family - July 2008
"In my forty years of clerical ministry in the Church
of England I have met many older people in residential
home settings. I can say without reservation that none of
these have been better than Hendra House. My family will
be forever grateful to all the staff at Hendra House for
loving, ministry which they offered to my mother when she
was a resident".
Revd. Prebendary GE - June 2008
“Since my dad moved to Hendra in September I have never
seen him happier or more contented”
Relative - C K Craven Arms – Apr 2008
“I enjoy visiting Hendra House, it really is home
from home, The staff are wonderful and provide a caring
environment that meets fully the needs of the whole person in
both the physical & spiritual sense”
Revd. Prebendary Ann Barge - Ludlow Team Ministry – Apr 2008
“I wish I had moved in to residential care earlier, the
staff at the home are fantastic and cannot do enough for
Resident M – Dec 2007
“I would like to thank Vince and all of the staff for
their efforts and the quality of service delivered to all
of the residents and their families”
Relative - J P Ludlow - Dec 2007
“Thank you for all of the care you gave my brother
during the past 4 years, I know he was very happy at
Hendra House. I would recommend Hendra to anyone who
needed care and help in later years. Also thanks for the
warm welcome shown to all of the family when visiting and
for all of your help in the past few days”
Relative - J P Ludlow – Mar 2007
“Thanks for all the loving tender care you gave mum, we
are so pleased she spent her latter years in such a
wonderful place and her quality of life owed so much to
Relative - G W Ludlow – Aug 2006