Email: info@hendrahouse.co.uk

Tel: 01584 873041
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Testimonials
 
At Hendra House we strive to consistently deliver a quality service to all of our residents and their families.

We are pleased to record words of appreciation and comments from past and current residents and their families as well as Independent External Inspectors /Assessors about the service delivered at the home.

   
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At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra. Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.

SC Rugeley – Oct 16

My mother has resided at Hendra House Residential Home for several years and has always received outstanding care from the whole team there. Nothing is ever too much trouble for them, whoever it is, the staff are always patient and caring. Hendra House Residential Home is not a residential or care home to my Mother - it is her home.
AW West Midlands – Oct 16

I have been visiting a close relative who is a resident at Hendra House for the last nine months. I have visited at a variety of times of the day and on different days in the week. All staff are exceptionally friendly, good humoured, kind and respectful towards residents. It is evident from my observations, that all staff are knowledgeable and well trained and managers have organised a safe and gently efficient system of care. The home is very clean, fresh and bright and care is taken to provide good appetising food. A substantial effort is made to provide daily opportunities for residents to take part in a variety of activities; residents and relatives are kept well informed about these activities. Most importantly residents are regarded as individuals with care managers taking an interest in them and their particular needs. Individual opinions and issues raised at the regular residents and relatives meetings are listened to and acted on. It is the special touches of interest, attention and empathy from all staff, going way beyond basic care, which makes this a real home.
JB Craven Arms – Oct 16

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.
CR Ludlow – Sept 16

It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.
HC Ludlow – Sept 16

My father has now been a very happy, contented and well cared for resident for 20 months. Hendra House goes that extra mile with care, support and most importantly treating each resident as an individual. I never need to worry or get anxious about his welfare and when I visit, the huge smile on his face tells me everything I need to know. Thank you to the Manager and your terrific team for everything you do, which is valued and appreciated by our family.
PB Ludlow – September 16

My mother has now been a resident at Hendra House for just over a year. Hendra House is run to the highest standards. My mother is very content and is very proud to tell everyone that Hendra House is her home. Residents are treated with the utmost respect by the staff and are cared for wonderfully well. There is a lot of laughter too which is good to see.
The communication between the owner and staff on all aspects of my mother's care to myself and my mother is excellent. It is really like one huge family and my mother is delighted to be a part of it.
Selecting a residential care home for your nearest and dearest is not an easy decision. We definitely struck gold with Hendra House.

BQ Ludlow – August 16

I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.
RT Hereford – August 16

I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, whenever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication, eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.
CB Llandrindod Wells – August 16

An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.
DG Ludlow – August 16

Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.
NW – London July 16

During a very difficult time coming to terms with my father’s decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.
AM Ludlow – July 16

Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and, without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.

MQ Ludlow – December 15

The staff and owner go to great lengths to ensure the safety and contentment of the residents. We cannot praise them highly enough. Everything is done for my mother’s comfort. Better than “excellent” we have complete trust in them.
BD Hereford – September 2015

I think it's wonderful, especially the food.
Resident J – September 2015

Mum has now been in Hendra for a year, she is very happy and that means I have peace of mind that she is well looked after! She especially enjoys the entertainment provided.
HM Bromyard – September 2015

My mother has been a resident at Hendra House for 7 months now. We are extremely happy with the care and support she has received in this time. The staff are well qualified, caring and well managed. Residents are treated with care and courtesy, staff take the time to get to know all their residents and as a consequence are sensitive to their varying needs and frailties. As visitors we are always made welcome and any day to day issues are dealt with promptly and effectively. Communication is excellent and we are all made to feel part of the Hendra 'family'.
CR Presteigne – September 2015

I like it at Hendra House, I've been here for over 10 years and love everything. It's like a big family.
Resident L – September 2015

Staff are very friendly and competent, they provide excellent food and the home is constantly clean and tidy.
Resident MG – September 2015

I have been at Hendra House for almost 5 years. The home is excellent, as are the staff. I enjoy the singers who visit the home as well as all of the trips away from Hendra, I could not be in a better home.
Resident DP – September 2015

I am very contented here, I am free to go where and when I want.
Resident AB – September 2015

I couldn't ask for a better place for my mother to live in, if there are any problems they are sorted out straight away.
SR Ludlow – September 2015

Excellent service and care. Everything is first class.
Resident EC – September 2015

The staff are pleasant and helpful at all times. No request is too much trouble for them or the owners, day or night. I don't feel I could be anywhere better.
Resident JG – September 2015

Five star, comes with love and excellent care.

DB Tenbury Wells – August 2015

The level of care provided is outstanding. My mother appeared settled and content within 24 hours of moving in and the staff cannot do enough for her. The food and facilities are exceptional and there is a very pleasant atmosphere. Although early days, I cannot recommend the home highly enough and feel extremely fortunate that my elderly mother was able to get a place there and appears to be so happy.
PQ Ludlow – August 2015

I am 94 years old and have recently been fortunate enough to move into this wonderful home. Every single member of staff is a joy and nothing is too much trouble - they all do everything they can to make life as easy as possible which at my time of life is superb. The atmosphere is like one big family, my daughter and son-in-law visit regularly and are always greeted with a warm welcome. The food is of great quality and there is a good choice of activities for the residents' enjoyment. Thank you so much to this great team for giving me a new lease of life.
Resident PY – August 2015

The Manager and his team are exceptional with standards of excellence. Within the short time my father has been there his quality of life has improved immensely and am so happy for him, he looks 15 years younger.

JH Presteigne – July 2015

After the death of my mother and 64 years of a happy marriage, my father suffered a mental breakdown and his personality completely changed. He is now 93 years of age and since moving to Hendon House at the beginning of this year. The transformation has been virtually miraculous, his confidence and love of life have returned and he often expresses his contentment and the fact that he is so very happy living there. The amount of care, love and fun that exists within Hendra House is only exceed by the consummate professionalism and desire for each resident to retain their self-esteem and quality of life. Thank you Hendra House.
PB Ludlow – June 2015

"My parents lived at Hendra for two and a half years and I have never had even the slightest negative situation. The staff are always thinking ahead and I cannot imagine how they could be better. The owners priority is always offering the best possible care and cost has never appeared to be a consideration".
CR Ludlow- February 2015

"I just wanted to thank you for the lovely lunch I had yesterday with Mum in the conservatory. It was such a lovely surprise – not that it was lovely but that I was having lunch – and so nice to sit over a meal with Mum in such pretty surroundings. The steak pie was delicious! I was just going to make do with half a bar of Kit Kat! She enjoyed the afternoon, looking at photos and playing Scrabble, and I was glad to see she is improving. Thank you for all you are doing for her".
JN Dartmouth – February 2015

"My mother has been a resident at the above home for 2 years we are overwhelmed with the care she has received during this time. Owners and staff are outstanding in every way. We have no concerns for her welfare as we know she is in capable hands".
SB Hereford - January 2015

"Our very sincere thanks to everyone for looking after mum during her 5 year staff at Hendra House. We are so very lucky that mum was able to spend her last years with you and hold many happy memories of her time at Hendra.
We admire the whole ethos that you all bring to the care of the elderly. The cleanliness and quality of the house, the fabulous home cooked food, the entertainment, and your efforts to keep your residents engaged and happy, but most importantly, the friendliness and love that you share in making sure that everyone feels they are at home.
We must also commend you on your End of Life Care, mum was cared for with enormous compassion and we are greatly appreciative of that. Your help and advice regarding the funeral and your attention on the night of mums death was really beyond the call of duty.
Thank you all so much".
JF Wigmore – January 2015

"Hendra House has a wonderful family feel about it and the staff are more like family. This I feel is what makes it quite special warm and friendly. The care my mother receives is of the highest standard. Her nails and hair always look immaculate and she is always dressed impeccably. The staff go above and beyond their duties. For example Lyndsay a Care Manager collected my mother on Christmas day driving over an hour in all to enable her to have a special day with us. It doesn't get much better than that. Thank you Hendra House".
S D Worcester – January 2015

"My mother has been a resident at Hendra House for over three years and during that the level of support provided by the staff both to mum and our family has been excellent. The daily activities and general attitude of the staff have helped my mother feel at home and have removed any anxiety we had over leaving her in their care. I am confident she will continue to enjoy her stay there".
S J Houston Texas – January 2015

"Mum has been at Hendra for three and a bit year’s bow. The Hendra team provides an excellent level of care continuing to encourage and support her independence while providng an increased range of activities and experiences that she can access. As a family we are always made to feel welcome and able to make ourselves at home. At every visit I reflect on how very fortunate we are to have found Hendra House for mum and how well she is cared for by everyone there".
A J Banbury – January 2015

"Everything at Hendra is excellent, you couldn't wish for a better place for a loved one to reside. It really is 'home from home'. Staff, facilities and care provided could not be better".
CM Ludlow – January 2015

"The care home provides a really safe and comfortable environment for my mother (almost 90). She is extremely well cared for by well trained and caring staff. We are very confident that all her needs are met and she often comments 'I've got it with jam on it'. We would not hesitate to recommend the care provided at Hendra House and would thank everyone involved".
DF Craven Arms – December 2014

Hendra has been wonderful for my parents and has given them a new lease of life. They enjoy the company of both residents and the staff but also have the option of the privacy of their own rooms if they wish. Hendra provides a safe and secure environment in an efficient and friendly manner. Indeed a home from home.
HB Ludlow – November 2014

"The home has bought a quality of life, feeling of security and social life to my parents-in-law. It is also a real home from home for them. They enjoy the company of fellow residents and enjoy the friendliness and professionalism of the staff who have become an extended family for them".
VB Ludlow – November 2014

"I've been at Hendra for 2 months, it’s wonderful, the staff are excellent and Vince runs a tight ship and is wonderful to get on with. It felt like home from day one".
DT Resident – November 2014

"My mother has been a resident of Hendra House since March 2008. After 67 years of marriage it was a big change for her to move into a residential home, but I can honestly say that she has been very happy here. Hendra House is a small family owned residential home that has won many accolades over recent years. There is a clear focus on staff training, and this has led to a highly motivated staff at all levels and in all positions. The staff are confident in their ability to provide the very best personalised care and support. Each of the residents is treated with respect and dignity. My mother soon settled in at Hendra, made many friends both with other residents and with the staff, and has been very contented. When my mother came to live at Hendra House, her other two daughters lived in Ludlow. However they both left the Ludlow area, and we are now the closest. Even so, we’re about 90 minutes away by car, so you can imagine how important is the peace of mind of knowing that she is being well cared for and is in good hands. In this situation, good communication between the Home and the resident’s relative is critical. We are always informed promptly if the Hendra staff feels there is any cause for concern. My mother, and her immediate family also completed a Gold Standard Framework, so that when the inevitable happens, everyone knows that her wishes will be respected. My husband often compares the level of care his own mother received at a much larger (Masonic Home) in North Wales. He felt that she was treated more as a number, rather than an individual person, and the level of care and respect was much less than at Hendra. In his mother’s case there was a significant turnover of staff, which meant that staff didn’t become familiar with residents, or vice versa. This is the exact opposite of our experience in Hendra. Residents get used to seeing the same friendly faces, and staff became familiar with the specific requirements of each resident. As my husband said recently, “awards or no awards, the real winners are the residents, who have all their needs met by a loyal and dedicated team of staff who are committed to providing care of the highest quality to all of our loved ones at all times. We could not ask for more”.
AP Welford Upon Avon – November 2014

"My mother has been at Hendra House for 4 years. We have come to appreciate them as a family-from top down the whole operation is run on family caring principles, and is a much loved local establishment. The caring staff are long-serving local girls, as are the owners, and the annual summer fete is avidly supported by the town, as well as national celebrities. There is always a jovial, party atmosphere in the home, which up to recently is all we could wish for. But as my mother's health has declined,and financial constraints surfaced, it has been amazing to watch the team at Hendra rise to and meet any challenge as it arose. Their advice and guidance has been much appreciated and instrumental in achieving the best outcomes for my mother. The standard for every aspect of care is superlative, and the commitment of all staff towards achieving outcomes which meet individual needs and wishes is exemplary-this commitment can best be illustrated by the fact that when faced with an external crisis in my absence, the managers willingly came in on their day off to address the issues and minimised any distress to my mother and her family. For me, Hendra House has repeatedly demonstrated, and thoroughly deserves it's OWN category of excellence, made more pertinent by the owners' seemingly endless passion to improve every aspect of the home. It comes as no surprise that it has achieved both local and national acclaim for the high quality of their care, and family support".
RL Ludlow – November 2014

"We cannot recommend Hendra House more warmly, Vince, the owner, treats the residents as if he or she was a treasured relative. The ladies receive lovely bouquets on their birthdays, Easter Eggs, Christmas presents etc. I am sure the men are equally spoilt. The staff are caring and efficient, dealing promptly with any problems of health or mobility. No excuse for celebration and fun is overlooked. Fab! ".
BD Hereford – November 2014

"My mother has lived at Hendra House for the last three years and without exception, on all my visits the staff have been professional, friendly, caring and kind to all the residents. I feel very lucky to have my mother in Hendra House where she is looked after and is happy".
JJ Nantwich - November 2014

"When I came here 3 years ago the first thing that I noticed was the friendliness of everybody, and also the laughter. If anybody has a problem no matter how small there will be someone to fix it. From dripping taps to adjusting clocks and putting up pictures to buying of shopping. The latest event to look forward to is a day at a nearby safari park with lunch at a nearby inn. We are all hoping for a nice day. The next excitement will be Christmas. Will we be going shopping anywhere? Carol singers came last year".
VH Resident - October 2014

"Mum has only been in Hendra House for just over a month, but she is settling in very well and everyone is very kind and helpful. You get a sense from the first time you enter the home that it is a happy place. I am so pleased mum has a room at Hendra because it is the very best care home I visited in the area".

HM – Bromyard October 2014

"Vince and his team provide excellent personalised care. I am confident that any concerns will be identified and changes to my mother's care made. I also like the way that activities and trips are arranged - my mother particularly enjoyed going to a farm and seeing lambs being born".
EG Devon – September 2014

"Since my father became a resident of Hendra House in April of this year, I have found it to be an excellent quality home. The residents are looked after with love and care. It is a pleasure to visit. My thanks to everyone connected with the home".
DB Tenbury Wells – August 2014

“Thank you for showing us around your warm and friendly home on Monday. It was such a real delight to meet such clearly happy residents and cheerful staff. Hendra House struck us as a real home from home, and stood out amongst the others we have visited.
You have managed to capture that unquantifiable “something” that all families and residents hope to find when looking for care”.

BL Clunbury – June 2014

“This home has been outstanding in every way. The staff have been endlessly supportive of Arnold, and of us, his family, keeping in touch and providing care to keep him out of hospital and in the environment in which he knew he was loved. He benefited from excellent food, fun activities, high staffing levels and understanding care, despite a language problem due to a stroke. We knew he was in safe and loving hands, better than we could have provided at home. An excellent end of life care plan agreed with us and the doctors, he died with friends”.
CW London – May 2014

“Grandad became part of your family - living so far away this meant we all had peace of mind that grandad was always so well cared for in a home away from his home. Thank you for everything”.
HW London - May 2014

“We felt the best people to rate a care home were the people who really know it, its residents and their families. Hendra House has proved it provides a great service.
We would like to congratulate them on being the top recommended home in the West Midlands, it’s a brilliant achievement for the staff to be recognised for their hard work, by those they work so hard for”.
Davina Ludlow – Director carehome.co.uk

“I would recommend Hendra House. The staff give us lots of support and treat us with dignity. The home is so comfortable, like a five star hotel. Anyone who would like to live in a caring home with caring staff should come here. It's good to feel safe and secure”.
Resident S – January 2014

“My mother was in Hendra House for some years and was most excellently cared for including the management of her final days. The staff were all supportive, friendly and helpful. I was also impressed by the managements strong focus on improvement and training”.
DS Derbyshire – January 2014

“My mother has been living at Hendra House for nearly two years. She is happily settled there and receives excellent care in every way. A year ago at Christmas she was taken seriously ill. She recovered well, thanks in no small part to the swift action taken by the Hendra staff at the time, calling in the Doctor at night and keeping us fully informed and updated at all times we were confident she was recovering appropriate, dignified and gentle care day and night. I cannot praise them highly enough. The staff are kind, cheerful and very professional. The home is a bright, spotlessly clean happy place. A real home from home”.
RE Culmington - January 2014

“The home is very warm and inviting to both residents and visitors. The staff are very caring towards the residents and there is good rapport between staff and residents who respond with a smile on their faces. There are also regular activities such as Bingo and trips out to stimulate the minds of the residents. I cannot recommend Hendra House highly enough. I would be happy to be a resident there”.
ASWest Midlands - January 2014

“Outstandingly good residential home. The staff are always in touch (I Live in London) and I always know how Arnold is. They are intent on meeting his needs in the kindest and most efficient way they can. The staff are always available, good staffing levels, always, warm and welcoming, as is the home owner frequently on site. I cannot recommend this home highly enough”.
CW London - January 2014

“The home is excellent, the staff first class and so friendly, as well as being very reliable. I am most grateful for all that they do for me. I couldn't be anywhere better. I am so lucky to be in such a wonderful place”.
BN Resident - January 2014

“My mother-in-law was a resident for over 4 years, she was treated with the utmost courteous dignity and supported by a very well trained, friendly staff team. I was always made welcome and offered refreshments each time I visited. Sadly mother-in-law passed away on the 1st of December- 3 days after her 97th Birthday. I was informed of all visits made by GP's and nurses and the recommendations by them. Her end of life care was superb in every way. I was able to sit with her, talk and reminisce of all things in our lives that had taken place. She passed away peaceful”.
CM Ludlow - January 2014

“I could not wish for a better more caring environment for my wonderful mother. She has always deserved the best, and my sister and I did research into many homes and in our opinion Hendra House fulfilled all of our requirements and was without doubt the best.

We have no regrets as our mother is cared for lovingly and is very happy in her surroundings which is a great comfort to her”.

SD Worcester - November 2013

"I cannot recommend Hendra House highly enough. Since my mother went into the care home she has improved dramatically. It is very pleasing to know she is being looked after so well and her every need is catered for. Long may it be so!".
DF Craven Arms – September 2013

"My sister has been a resident at Hendra House for over 20 years. In all that time neither my sister or any member of our family have had any issues with the management, staff, facilities, food or care provided and would thoroughly recommend the home to anyone".
HG Ludlow – September 2013

"In reviewing a number of care homes, Hendra House stood out far above the others. It has continued to prove that the initial assessment was correct.
The quality of the facilities, and the staff are excellent. Everything has been done to ensure mum and our family feel at home. We couldn’t be happier with the level of care provided".

SJ Houston Texas – September 2013

"From the first meeting with Vince, the owner and Mel the head of care, I felt that they and later all the staff at Hendra cared about mum as an individual. They actively welcomed all the possessions that she brought with her 3 bookcases and books, CD towers + CD's, display cabinet, bed, chair etc and joked about the number of rooms she would need. Vince put up her pictures at mums direction. There is always a friendly welcome when I visit, I can make a coffee in the kitchen as I would do at home. There is always someone available to talk to if I have any questions. A real home from home which I highly recommend for the highest praise possible".
AJ Oxfordshire – September 2013

"My mother has been a resident at Hendra House for a few years. Her overall standard of care is superb. She is always treated with care and dignity and as a human being. Her room is good and always clean and tidy, as are her belongings. The food and eating facilities are always of a high standard and the atmosphere is more of a hotel for the elderly than an institution. The management and staff are always helpful and I am always well informed about anything which might affect my mother. I always feel welcome when I visit and feel reassured that my mother is in safe hands".
AW Worcestershire – September 2013

"My mother, who is 93 this year, has been at Hendra House now for 5.5 years. During that time she has been happy and very settled. In the early days she was more independent, and we used to take her out for lunch/car rides on our weekly visits. More recently, she's been less keen to go out, and the home have accommodated this, and always made us feel 'at home'. They treat my mum with so much dignity and respect. We feel confident when we leave her, to make the 1.5 hour journey home, that someone will contact us immediately if we are needed. She enjoys the food and never misses a meal which is important to us. There is a strong focus on training for all staff at all levels".
AP Stratford - August 2013

"This is a happy home. Residents are well cared for, treated with respect and dignity, and not least of all, there is a sense of fun where this is appropriate. Residents are encouraged to be themselves. After a heart attack, years of depression, and the loss of my father, mum, who has been in Hendra House now for 18 months, is absolutely thriving. She is as happy now as she has been for years. We could not have found anywhere better for her. Managerially the home has continual improvement as its standard - excellent. Provision of facilities and rooms are limited only by the location and size of the home".
EG Devon – August 2013

"My mother is a resident at Hendra House and we had previous experience of various residential homes over the past eight years. Hendra House by far exceeds any other establishment in every category, and is consistently striving to improve it services".
RL Ludlow – August 2013

"The first thing I noticed when I came to Hendra was the warmth and friendliness of the staff and residents. At our residents meetings suggestions for activities and trips are requested and where possible put into the programme.
Following the redecoration we were involved in choosing new arm chairs for the lounge, dining room and conservatory. New garden furniture has been provided, which is much appreciated.
The staff do everything to see you are happy in your home".

Resident V – August 2013

"Hendra House is a wonderful home for the elderly where the residents are treated with dignity and respect. The staff are what makes this home. They are always cheerful and happy to help in what can be a challenging environment.
JJ Cheshire – August 2013

For me Hendra House is “home from home”. I am able to share with my husband of almost 70 years and we remain together. We have the company of other residents which is a comfort to both of us.

Residents N and M – August 2013

"Hendra House staff and Management have always provided excellent care for my mother and she has always been very happy here.
The staff and facilities are excellent. The staff are caring, diligent and professional. We are generally kept fully informed of mothers care by staff".

DW Worcestershire – August 2013

"My Mother has lived at Hendra House for five and a half years and is extremely happy and contented there. This home is excellent in every way and the staff are highly trained and truly caring. They offer an extensive activities programme as well as very good home cooked, nutritious food. The accommodation is comfortable and well maintained, all rooms being en-suite. We are a large family and, between us, visit Mother frequently so have established a good relationship with the staff and carers. We are extremely happy to know that she is among friends and people who care about her".
CH Warwick – July 2013

Excellent home, wonderful care and attention to detail, wonderful caring helpful staff”.
Resident E – July 2013

"My 98 year old mother has been at Hendra for 3 years. Over the past year her cognitive state and mobility have deteriorated noticeably. The management and staff are extremely understanding and kind in dealing with any situation.
I am so relieved that mum is in a safe kind and lovely home. I visit several times a week at varying times and am always treated kindly"

JF Wigmore – July 2013

"I recommend Hendra House because it is a homely modern place. Residents and staff are nice and we have a wide range of activities to choose from on a daily basis.
Always a good choice of food.
Everyone is always happy, Hendra is a welcoming homely home"

Resident D – July 2013

"It has been an absolute pleasure to have been part of Hendra House, and I have enjoyed every minute of it and have certainly gained memories that will last a lifetime.

A big thank you to Vince and Staff for all your support, and also thank you to all of the residents who made this more than “just a job” to me. I will miss them all and their little ways.
This isn’t goodbye as I will be in to visit soon"

TM – Ludlow – May 2013

"I visited mum on recently and wanted to write to say how much I enjoyed the afternoon. It was very moving to see mum responding to the entertainer who was really good.

The atmosphere that you have created is very special and lovely to see how you all engage with mum and understand her little ways and make her smile.

It is hard to be so far away and it makes such a difference to know that mum is being cared for with such kindness".

J H – Somerset – April 2013

"It was a pleasure to visit the home and see how standards of infection prevention and control have risen further since my first visit to the home in 2009. The improvements to the home are outstanding and I know that the home is held by District Nurses to have the best facilities! The treatment room has to be said to be of an exceptionally high standard, it is clean, tidy, well organised with good storage facilities.

The newest development seen was the cleaner’s cupboard which again is of the highest standard, clean, tidy and has excellent fixtures and fittings. I have also commented that the cleaner’s trolley is by far the cleanest, organised trolley I have ever seen.

The staff made me welcome and showed me around the home with pride, everyone at Hendra House should be commended for the standard of infection prevention and control seen and the outstanding award you have achieved.

Hendra House is the first home within Shropshire, Telford and Wrekin to achieve 100% and a platinum award".

Infection Control Nurse/Inspector – December 2012

"Could I on behalf of Resident D and all her family, thank everyone at Hendra House for their care, dedication and humanity.
Thank you for the very informative minutes of last night’s Residents and Relatives Meeting, an example of best practice that might be followed by most of our nation’s top companies".

DD Worcester – December 2012

"Very many congratulations to you and all of your team for being voted Best Medium Sized Employer in the West Midlands, you must have all been absolutely delighted. The award is richly deserved.
I am sure that to have been selected as one of only12 companies, out of a national total of 1500, to reach the National Finals at the NEC was an enormous thrill. However despite the fact that you did not receive the ultimate award, you did attain a splendid consolation prize as one of the top100 Apprentice Employers in the country for the second year running, a really terrific achievement.
Well done to everyone at Hendra House".

Philip Dunne MP – November 2012

“Hendra House thoroughly deserved their National Care Accolades Award as their innovative approach to person centred care through an impressive Apprenticeship programme beating off fierce competition from the finalists in their category,” “Everyone at the ceremony was impressed by their absolute commitment to person centred care and thinking differently about service delivery that has completely transformed the lives of the people they work with”.
Sharon Allen CEO – Skills For Care - March 2012

"Thank you so much for caring for our mother so well in the months she was with you. I wish she had come to you sooner as she would have benefited from the company and the laughs that are always at Hendra. Thank you from the bottom of our hearts".
The C Family – March 2012

“Just to say thank you for all the care, compassion and real love you showed to mum in her time with you at Hendra House. Thank you too for welcoming me in to the” team”, and not making me feel I was interfering. I will really miss you all, as well as the rest of the “Hendra Family”.
Thanks is just a little word but your kindness is appreciated more than you could ever know”.
Relative LS – Ludlow – January 2012

“We as a family can’t thank you enough for the professional and compassionate care that you and your amazing team gave to my mother in her final years.

Prior to coming to Hendra mum was in another care home, and had become withdrawn and isolated, and not the mum I had known and loved for so long, but within weeks of being in your care you “gave me my mum back” and it was such a relief to see her so well looked after, even singing to herself like she used to.

Thank you for delivering the eulogy at mum’s funeral, and also for the representation of so many staff at the service, which was greatly appreciated by us all. Your care shows no bounds.”

Relative DM – Craven Arms – Aug 2011

"Hendra’s business plan focuses on a continuously improving organisation, whose reputation has been built over the 9 years of the present ownership. A small independent home with a family atmosphere, its commitment to excellence ensures that it more than holds its own in competition with larger operations."
Investors in People Assessor – Aug 2011

“I wouldn’t want to work anywhere else. You’re not a number – you’re you”.
Comment made by staff member to Investors in People Assessor – Aug 2011


Cleanliness – “Excellent
Dining Arrangements - “All resident’s requirements and choice acknowledged and well catered for”.
Residents Comments – “All people spoken to, including relatives and District Nurse, full of praise for this aspect of the service”.
Staff Comments / Staffing Levels – “Excellent committed staff”.
Summary Views – “All aspects of this service and staff are excellent, very well deserved 3 Star “Excellent” rating
Representatives / Assessors ClnCH (Shropshire Community Involvement In Care & Health) - January 2011.


Residents are actively involved in decision making and they support staff undergoing training. They are very eager to help apprentices achieve and progress.

Hendra has a positive approach to social care, and has done a lot to raise the public profile of the sector by winning awards, sharing good practice with member groups, and championing apprenticeships across the sector and the country.

Everyone at “Team Hendra” is involved in everything that is going on. The standard of care reflects the massive investment that the owner has made in recruiting the right staff and training and developing them to fulfil their potential. This positive attitude and value based approach is evident as soon as you enter the front door.

Relatives feel that their loved ones receive excellent care and that all their needs are met in a very caring manner by staff who show respect, and allow individuals choice and dignity. One relative said “Thanks for giving me my mum back”.

The recruitment process allows any person who has a passion, or shows potential to be a social care worker the opportunity to succeed in a supportive organisation
”.
National Skills Accolades Judges - Dec 2010

Trophy or no trophy at the National Skills Accolades ceremony, the real winners are the residents at Hendra House who have all of their needs met by a loyal and dedicated staff team who are committed to providing care of the highest quality to all of our loved ones at all times…we could not ask for more.
Relative A P – Stratford – Dec 2010.

"I owe a huge debt of gratitude to all of the staff at Hendra House for looking after my ‘young’ 95 year old mother so well and in so doing giving me peace of mind. All of the girls are very caring and considerate and manage to retain the residents’ dignity and keep them entertained, healthy and happy in what can often be very difficult circumstances. Mum’s professional care plan is exemplary and Hendra certainly deserve all of the accolades they have received. I cannot praise them too highly".

Relative J F - Wigmore – Dec 2010

"I would like to thank you all very much for the way in which you looked after my dad, during the time he resided with you. He could not have been better cared for, especially with all the health problems he had in recent times.

Nothing was too much trouble for you and you made sure that he was as comfortable and happy as possible
".

I was always kept well informed promptly, on any changes in his health and the medical treatment he was receiving, and this gave me peace of mind when we were not with him.

I know that dad felt really happy during his time with you, because when we took him out for the day he always referred to Hendra as “going back home”.

Hendra House and all of your staff certainly deserve all of the awards and accolades achieved so far, and I am sure that more will come.

Your strength is that you treat all residents as individuals and this creates a contented atmosphere. Whatever time of day we visited dad the welcome and help we received from all the staff was of the same high standard.

Thank you all for all your help and care
"

CK – Craven Arms - July 2010

"
Our sincere thanks to you all for making mum’s time with you so happy and safe. It has been a pleasure knowing you, and we have enjoyed our visits to the home chatting with both the residents and staff. We will miss you all, you have made us all feel part of the “Hendra Family” and we look forward to seeing you all again in the near future".
The B Family – Jan 2010

After returning from a trying and exhausting visit to Shrewsbury Hospital, dad said to me “Oh its good to be back home”, you succeeded in making it feel like his home.

I epically want to thank you for the way in which you managed the final days of dad’s life. He did not want to go to hospital and the co-operation between the home, the doctors and the district
nurse team ensured that his end was peaceful.

Everything was in place for his comfort, and the support of your staff for dads family that night
was most sensitive, present and at hand, but not intrusive.

Thank you so much, your care of dad was a fine example of love in action, and gave comfort not only to him, but also to the family. God bless you all

HP Family - June 2009

"Before mum came to you I visited quite a few residential homes, and none of them came anywhere near your standards. The staff are always very pleasant, the home is clean and the food is excellent".
Relative D B - Ludlow - Nov 2008

We hope you already know how much we appreciated the wonderful home that Hendra was to mum during her last years. You and all of your staff have always showed such high levels of personal care and attention. We know that mum enjoyed being part of the Hendra family.

We felt from the beginning how lucky mum was to live at Hendra, and this feeling only grew during her years with you. The caring ethos of the home is a true reflection on the example you set, and the high standards you expect of yourself and your staff.

When we visited mum we were always made to feel very welcome and on leaving knew that mum could not be in better hands
”.

JP and Family – Ludlow – July 2008


"We want to thank you and all of the staff at Hendra for looking after mum so well during her time with you. We appreciate that in more recent times her requirements placed greater demands on everyone and we are most grateful that you were all able to rise to the occasion and provide her with care well beyond what one might expect in a residential home.

We do feel that you, together with some wonderful staff, have created at Hendra a home of which you should all be very proud
".

The A Family - July 2008

"In my forty years of clerical ministry in the Church of England I have met many older people in residential home settings. I can say without reservation that none of these have been better than Hendra House. My family will be forever grateful to all the staff at Hendra House for the caring,
loving, ministry which they offered to my mother when she was a resident
".

Revd. Prebendary GE - June 2008

Since my dad moved to Hendra in September I have never seen him happier or more contented
Relative - C K Craven Arms – Apr 2008

I enjoy visiting Hendra House, it really is home from home, The staff are wonderful and provide a caring environment that meets fully the needs of the whole person in both the physical & spiritual sense
Revd. Prebendary Ann Barge - Ludlow Team Ministry – Apr 2008

I wish I had moved in to residential care earlier, the staff at the home are fantastic and cannot do enough for you
Resident M – Dec 2007

I would like to thank Vince and all of the staff for their efforts and the quality of service delivered to all of the residents and their families
Relative - J P Ludlow - Dec 2007

Thank you for all of the care you gave my brother during the past 4 years, I know he was very happy at Hendra House. I would recommend Hendra to anyone who needed care and help in later years. Also thanks for the warm welcome shown to all of the family when visiting and for all of your help in the past few days
Relative - J P Ludlow – Mar 2007

Thanks for all the loving tender care you gave mum, we are so pleased she spent her latter years in such a wonderful place and her quality of life owed so much to you all”.
Relative - G W Ludlow – Aug 2006