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About Hendra House
Quality of Service
Awards for Excellence
Our Staff
Contacting Us
Career Opportunities

Our Staff
At Hendra House we proudly acknowledge that our staff are our most valuable asset.

We have a dedicated and loyal staff team all of whom live locally and share our mission to deliver quality care to our residents and their family at all times.

At Hendra House we are committed to ensuring that all our care staff have the desired knowledge and skills to carry out their roles efficiently and effectively at all times. To achieve this objective each member of staff pursues an evolving programme of continuous personal development (CPD),
relevant to their role and responsibilities.

Our commitment to staff development was recognised when the home was selected as a finalist in the 2014 Shropshire Excellence in Business Awards in the Excellent Learning Strategy Category.
The quality of our staff can be measured by the fact that two of our employees were National Finalists in the World Skills in Care competitions held in London in June 2010. It should also be noted that Hendra House was the only employer in Great Britain to have two finalists at this prestigious completion.

Currently all of our care staff hold or are working towards National Vocational Qualifications at Level 2, 3 and 4 as well as the Registered Managers Awards. In addition 100% of our
House Keeping and Hospitality staff hold National Vocational Awards relevant to the roles and responsibilities.

We are committed to meeting the nationally recognised standards of the Investors In People Award. Our three yearly assessment took place in August 2014, and the assessor complemented the home on meeting fully, and in most cases, exceeding the standards of this nationally recognised award.

click to view our most recent report

Evidence of staff satisfaction and commitment can be found in the Assessors Report which identified that:
  • “The owners care about us, as well as the residents”
  • “We want to keep being the best”
  • “We are all like one big family, and we all look after each other”
  • “People have a really clear understanding of what we are trying to achieve – the best possible care for our residents”
  • “You are praised for what you have done”
  • “Managers are very honest – they will tell you if you need to improve, and they will support you”
  • “There is 110% commitment to training. They don’t just do the legal minimum here, they go above and beyond”

Our investment in the development of the staff at Hendra House has, we believe, been a major factor in the successes of the home to date. This belief being reinforced by the fact that:

The home was voted the Best Apprentice Employer in Social Care at the 2012 Care Accolades, as well as being one of the “Top 100 Employers” in the country for the third year running.

In addition the home were National Finalists and Regional Winners in the 2012 National Apprentice Awards, and still remains the only organisation from the Social Care Sector to have been national winners at the awards (in 2009) since its formation 10 years ago, as well as being a finalist in the Best Employer for Staff Development at the Shropshire Business Awards.

Care Accolades 2015 Whitehall Reception 2012
Care Accolades 2015 Whitehall Reception 2012
In addition the home and its staff represented the sector at a Parliamentary Reception at the House of Commons held to highlight and recognise the dedication and achievements of staff in the care industry.
Parliamentary Reception 2011 National Apprentice Awards 2012
Parliamentary Reception 2011 National Apprentice Awards 2012

The Whilst our care team are a key factor in delivering quality care, we also recognise that our catering and domestic teams are equally important & valued in the efficient & effective running of the home.

Our experienced team of cooks and kitchen staff consistently prepare and deliver appetising and nutritional homemade meals to meet the changing needs of each individual resident. This fact being commented upon by CQC Inspectors, in both announced and unannounced inspection reports.

The efforts of our cooks and kitchen staff were recognised in the awarding of the “Platinum Award”, (the highest level achievable), in the Shropshire Healthy Eating Awards Scheme, as well as achieving the ultimate 5 Star Rating for Food Safety and Management issued by Shropshire Council.

Our domestic team prides itself on the cleanliness of the home and the individual rooms of each resident, thereby ensuring that we maintain a safe and healthy environment for our residents and visitors.
Evidence of their commitment to achieving this aim can be measured by the fact that during our Infection Control Audit in December 2012 the home became the first and only home in Shropshire and Telford and Wrekin to be awarded the coveted Platinum Award for Infection Control.

In conclusion, we believe that our investment in the development of our staff has been instrumental in our achievements to date and has resulted in a workforce that consistently demonstrates exceptional levels of commitment, loyalty, professionalism and pride in ensuring that we provide high quality care to our numerous residents and their families at all times.