Welcome - the
latest edition of the Hendra Herald, the homes newsletter.
As you all know things have been, and continue to be
moving on at a pace at Hendra, so I hope this newsletter
highlights our past achievements, as well as our future
aspirations for the home and our residents.
Care Homes Evaluation
- I am delighted to announce that the home has retained
the ultimate 10/10 rating and is currently rated as the
9th highest care home providing elderly care in the
As you are aware our CQC inspector used resident and
relatives feedback as one piece of evidence during our
previous and most recent inspections.
We continually evaluate the effectiveness of our service
delivery as part of our monthly review process but we are
also keen for as many residents and families to take part
in the external evaluation process. Evaluation forms can
be obtained from Vince, Lisa or Lindsay or if you wish to
comment on line please go to
Relatives & Residents Meeting
- Our most recent residents and relatives meeting took
place at the home on Tuesday 23rd August and the meeting
was well attended by residents and relatives alike.
Staff Issues - One of
the many positive themes which came out of our Residents
and Relatives meeting was the strength of support from
those present to all members of staff for consistently
delivering a quality service which meets the individual
needs of each resident and their families.
Gill and I are tremendously proud of the staff team that
we have developed at Hendra House. We believe that our
continued investment in staff development, coupled with
staff commitment and dedication ensures that we not only
meet, but in many instances exceeds the expectations of
Sadly during the past few months we have said goodbye to a
number of loyal and respected members of staff namely
Lynsey Tipton, Rose Parker, Lauren McNinch and Chloe
Can I thank them for the contribution they have made to
the success of the home, and who knows we may see them
back at some time in the future as their individual
Since the last newsletter I am delighted to announce that
we have recruited Angie Marczuk who in the short time she
has been with us has been promoted to Lead Practitioner on
In addition we have recruited Gaynor Harrington and
KaeDidlick who are both experienced carers, as well as
Kelly Lysy and Claire Davies our latest apprentices.
I am sure you will all join me in wishing Rose Meier
(Morris) a happy confinement as she commences her
Staff Development - As
you are all aware staff development is a key part of our
success to date.
Since the last newsletter Lindsay Giess has completed the
Level 5 End of Life Management programme.
Rosie Hawkins has completed her NVQ level 3 care award and
has been promoted to the role of Trainee Lead
Gemma Locke will shortly complete the Level 2 Care Award
and has been promoted to Team Leader.
In addition Millie Giess has commenced the Level 2 Diploma
and Kelly Lysy and Clare Davies will be beginning the same
Bev Laird and Kerry Williams have or will shortly complete
the NVQ Level 2 award in Hospitality and House Keeping
In addition Lin Starkey, Jackie Vickers and Tracey Mansell
have commenced the Hospitality and House Keeping level 2
As well as nationally recognised vocational awards members
of staff have undertaken new training initiatives in
Diabetes Care and End of Life Care at the RSH and
Our bespoke dementia programme has been a great success,
and as part of the programme we facilitated a dementia
awareness session for family members.
I am pleased to record that during the current year we
expect to invest over £35,000 on staff development.
Electronic Care Plan System
- The introduction of the new electronic care plan system
has been a great success.
As a result we now have far more detailed care plans than
before, with instant access to all records.
The primary reason why we made such a significant
investment in both time and money is that staff will be
able to spend more time with our residents. Not content
with what we have already, we are working closely with the
software designers to develop the system further.
Electronic Medication System -
In the last newsletter I identified the
positive feedback from the inspectors after our medication
Since the inspection we have introduced an electronic
medication system to complement the electronic care plan
Despite our frustrations at the delay in implementing the
system, the system is working well.
Lindsay and Lisa have been working closely with the
designers of the system and it was pleasing to see that
many of the improvements they had identified have now been
implemented, and were showcased at the Care Show in
Birmingham earlier in the month.
Resident News - Since
our last newsletter we have lost five of our much loved
and respected residents, namely Mrs Bridget Bearman, Mrs
Grace Constable, Mrs Marjorie Don, Mrs Edna Green and Mrs
Can I thank all of the families for their kind words of
appreciation regarding the quality of service provided by
all staff at the home and the generous donations made to
both the staff and the Residents Comfort Fund.
At the same time it gives me great pleasure to welcome
George Morris, Lois Bennett, Doreen Gatehouse, Dorothy
Hall and Denis Law and their families.We hope they have a
long and happy residency at Hendra House.
Activities - Lindsay
and the girls are developing a busy activities programme
for the Christmas period.
Special thanks to Helen Milton and Chris Refausse who run
the successful weekly Craft Club at the home.
Summer Fete - Despite
the weather, which necessitated a venue change 6 hours
before the event this year’s fete was our most successful
Can I place on record my sincere thanks to everyone who
rallied around on the morning and enabled us to find a new
venue, arrange transport for residents and fete items,
contact local radio stations to notify the public of the
changes, and set up in a new location all within a 3 hour
window. “Team Hendra” at its best and an achievement we
can all be truly proud of.
Our efforts and hard work were rewarded when we raised
almost £3,500 for the Residents Comfort Fund.
And Finally - A
reminder that our next residents and relatives meeting
will take place at the home on Tuesday 29th November 2016
commencing at 6.30pm when I hope to see as many of you as
I am sure you will all want to join me in thanking our
wonderful staff for the fantastic contribution they make
in ensuring that all of our residents needs are fully met
on every occasion.